Accurate and flexible budgets are essential to the long term sustainability and profitability of your customer service organization. Teleopti´s Budgets module brings together your long-term forecasted need and the resources you have available.
It also enables you to add the effects of attrition, shrinkage, new hires, overtime and other factors that affect the organization´s ability to deliver the highest levels of customer service, at the right cost.
- Ensures you have the right amount of staff, with the right skills, in both the short and long term
- Helps create hiring and training plans
- Helps determine outsourcing need
- Facilitates creation of holiday plans, which can be tied to automatic requests (using Vacation Planner)