Gamification – motivate your employees with fun!
In the latest version of Teleopti WFM, Agents are more empowered than ever, with greater influence over their work-life balance – in real time, wherever, whenever.
To further improve motivation and performance, Teleopti is pioneering the use of gamification features! Agents will engage in a fun, game-like competition that boosts motivation and rewards high, measurable performance – ultimately improving the customer experience and earning the company substantial ROI.
Gamification is increasingly being adopted and successfully applied in business contexts as organizations realize the tremendous value it can bring to their business; i.e. the fun and competitive nature and its built-in positive reinforcement pushes agents to perform to the best of their ability.
With Teleopti WFM you will automatically keep track of pre-set targets; adherence, number of answered calls and average handling time during the day. Next morning the agents will receive a notification of their goal achievement and be awarded with agent badges in gold, silver or bronze.
Work has never been more fun!