Videos

Here you can watch videos with Teleopti customers and partners as well as other general videos and presentations.

Videos in English

Change language

Humanize the Workplace with Vacation Planner

Humanize the Workplace with Vacation Planner

Mike found the perfect flights for his vacation but is still waiting for an answer from his team leader. Tick, tock, the price goes up. Will he make his dream vacation?

View

Humanize the Workplace with Shift Trader

Humanize the Workplace with Shift Trader

Mike’s favorite band is playing on Wednesday, his shift at work is stopping him, will he make the concert or miss it?

View

Humanize the Workplace with Gamification

Humanize the Workplace with Gamification

Ever fallen asleep at your desk because you have so much to do but little to motivate and engage you? Mike’s in that situation, something needs to change, and it will...

View

Web.com: A Success Story

Web.com: A Success Story

"We don't utilize Teleopti WFM as just a Workforce Management platform, we utilize it to really envision our customer strategy for years and to be able to use the tool to model those strategies."

View

25 Years of Innovation: Empowering Employees

25 Years of Innovation: Empowering Employees

A strong belief in motivating and inspiring employees is something that Teleopti has had since its inception, thanks to Co-Founder Marita Bildt. This video delves into the core values that drive Teleopti employees, as well as how such beliefs in an engaged workforce have shaped the WFM solution Teleopti offers.

View

25 Years of Innovation: International Growth

25 Years of Innovation: International Growth

Born and headquartered in Sweden, Teleopti is proud of its Nordic roots but is also continually working to expand and develop on a global scale. This video looks at Teleopti’s international vision and how that vision has shaped our rapid growth in the US market.

View

25 Years of Innovation: Cutting-Edge Development

25 Years of Innovation: Cutting-Edge Development

What does it mean to be cutting-edge? In this film Teleopti’s development team considers how Teleopti has built its position as a WFM leader, with continual customer feedback, agile work methodologies and embracing the move to the Cloud.

View

25 Years of Innovation: How it All Started

25 Years of Innovation: How it All Started

The best way to discover where a company’s success lies is to look back at the beginning. Here Teleopti’s founders reflect on the start of journey, the challenges that came up and all the things that make them proud of the company they built.

View

Teleopti Nordic Forum 2017 Panel discussion

Teleopti Nordic Forum 2017 Panel discussion

With Teleopti's 2017 theme of "25 Years of Innovation: The Journey into the Future," one of the main focuses of the Nordic Forum was the future of customer service and the role technology will play in pushing communication possibilities. In this panel discussion, our panel debates questions around "How to Deal with Customers and Employees in the Fast Moving World of Digitalization."

View

Teleopti Customer: Rentalcars.com

Teleopti Customer: Rentalcars.com

Success Stories

Using Teleopti, Rentalcars.com effortlessly produces effective, flexible work schedules for over 800 people and manages seasonal peaks and troughs from one single integrated system running on Mitel. The introduction of the web-based Teleopti MyTime agent tool at the end of 2015 has increased employee empowerment and enabled faster response to advisors’ absence requests.

View

Workforce Management with Teleopti

Workforce Management with Teleopti

Solutions

Teleopti WFM is a world-class next generation workforce management solution that encompasses all you need to forecast demand, automate agent scheduling and optimize your customer experience. Increase agent satisfaction and empowerment through mobility and gamification. Join the revolution for a smarter way of working - making scheduling easy and your staff happy!

View

Cloud based contact center solutions

Cloud based contact center solutions

Solutions

Kate’s Skates is a booming online website - with huge challenges! Her contact center has difficulties keeping up - in every way. See how cloud based contact center solutions got her out of the tight spot!

View

Teleopti WFM Notify: Agent Schedule Messenger (ASM)

Teleopti WFM Notify: Agent Schedule Messenger (ASM)

Features

Keeping agents informed about their schedules, changes and other important information is a vital function of daily management. This process can be fully automated with the Teleopti ASM (Agent Schedule Messenger) module.

View

Teleopti WFM Notify: CalendarLink

Teleopti WFM Notify: CalendarLink

Features

With the use of calendar services accelerating across devices (e.g. Outlook, Google Calendar, iCloud), agents can merge their work and personal schedules, using CalendarLink – accessible on tablets, smartphones and PCs, and sharable with family and friends

View

Teleopti WFM Notify: Real-Time Adherence (RTA)

Teleopti WFM Notify: Real-Time Adherence (RTA)

Features

Workforce management isn’t just about creating a schedule. Following up and ensuring that agents follow their schedules is equally vital.

View

Teleopti WFM Notify: SMSLink

Teleopti WFM Notify: SMSLink

Features

Ever-increasing acceleration in doing business today goes hand in hand with frequent, last-minute schedule changes. Not long ago, proactively keeping agents informed of upcoming schedule changes meant calling or e-mailing them – laborious and inefficient. Now, with SMSLink, schedule changes are automatically sent as a text message to agent cell phones

View

What is Workforce Management?

What is Workforce Management?

WFM Insights

In our first video we'll let you in on the basic input and output of using a WFM solution in your contact center, back-office or stores as well as explaining how a number of additional factors may really complicate things! How does workforce management work?

View

How Does WFM Work?

How Does WFM Work?

WFM Insights

This time we'll let you in on the basic input and output of using a WFM solution in your contact center, back-office or stores as well as explaining how a number of additional factors may really complicate things!

View

Who Benefits from Good WFM?

Who Benefits from Good WFM?

WFM Insights

Customers and agents, how you treat one of them directly affects the other. Workforce management is very much a balancing act between different stake holders, which we will discuss in this video.

View

How Does Good WFM Benefit Your Agents?

How Does Good WFM Benefit Your Agents?

WFM Insights

A happy employee is an efficient employee! Having the ability to balance your employees' work and private life with your customers' demands is key to success. In this video we will show you several tools, beneficial to your employees.

View

Empower and Reward Through WFM

Empower and Reward Through WFM

WFM Insights

Staffing is typically the highest cost of any contact center, but at the same time your agents are your biggest asset. Keeping them happy will help you remain efficient and cost effective.

View

Why Accurate Forecasting is Key to Success

Why Accurate Forecasting is Key to Success

WFM Insights

Do you know exactly what level of staffing you need to answer your customers quickly? Do you have the information you need to optimise your contact centre operation for any time period you want to plan for: next day, next week, next month, next quarter, or even next year?

View

Cloud vs Premise Based?

Cloud vs Premise Based?

WFM Insights

There are many out there who are debating whether to move into the cloud or keep their WFM solution on premise. Are you one of them? In our next short video in our series of WFM Insights we take you through the pros and cons of "Cloud vs. Premise Based WFM".

View

The Multi-skilling Debate and its Benefits

The Multi-skilling Debate and its Benefits

WFM Insights

Depending on the demand of your contact center there are different ways of managing multi-skilling and its challenges. View "The multi-skilling debate and its benefits" for tips to figure out which managing method suits you best.

View

Telephone, Email and Beyond...

Telephone, Email and Beyond...

WFM Insights

More often than not, a contact center today handles many types of channels, often referred to as multi-channel or omni-channel. All of those channels have different customer expectations in terms of response times. How does this affect workforce management?

View

How WFM Reporting Data Can Help You Improve

How WFM Reporting Data Can Help You Improve

WFM Insights

Are you giving your agents visibility of their own performance of the metrics you are monitoring them against? The 3 min video "How WFM reporting can help you improve" will give you insight into how to utilize the reporting available in your WFM platform to understand the performance of your contact center and where you can improve.

View