A key success factor for Teleopti is the close relationship with our customers. Teleopti has, from the start, been fortunate enough to work with many outstanding companies who are leaders in their respective fields. Their feedback has been critical in bringing new solutions to the market.
In the latest customer satisfaction poll, 9 out of 10 customers recommend Teleopti to others.
Here are some one-page snapshots for you to quickly read how Teleopti WFM has helped a range of customers improve their business.
For longer, more detailed customer Success Stories.
With over 600,000 stores, Shopify’s goal is to make commerce better for everyone. To achieve this vision and with a vast, growing number of businesses to support, Shopify needed advanced, automated WFM to ensure customers receive the best service.
AAA Northeast is a membership organization servicing over 5.2 million members across 5 states from Rhode Island to New Jersey, including the metro areas of NYC, Boston and Providence. AAA Northeast provides world class roadside assistance 24 hours a day, as well as insurance, travel and financial services through a half dozen call centers and more than 60 branch locations.
Teleperformance China, a powerhouse performing for some of the world’s most well-known brands and businesses, implemented Teleopti WFM in October 2016. The aim was to accelerate its account set up and streamline customer service processes.
Web.com began using the Teleopti suite of products to drive their workforce management (WFM) team. Their initial focus was to use the platform to improve basic call center metrics like handle time and abandonment. However, after a successful implementation across 8 separate call center sites Web.com has begun to use the platform to manage their business in general.
Having implemented Teleopti WFM in 2015, Rentalcars.com can now effortlessly produce effective, flexible work schedules for over 800 agents and manages seasonal peaks and troughs from one single, integrated system running on Mitel.