Success Stories

A key success factor for Teleopti is the close relationship with its customers. Teleopti has, from the start, been fortunate enough to work with many outstanding companies who are leaders in their respective fields. Their feedback has been critical in bringing new solutions to the market. In the latest customer satisfaction poll, 9 out of 10 customers recommend Teleopti to others.

Below are some outstanding success stories on how Teleopti WFM has helped customers in many different verticals improve their business. Happy reading!

Success Stories in English

Change language
Telia

Telia

Telecom

Telia is on a mission to set the customer at center stage, always at the core of the company’s efforts and vision. This comes in providing star-quality service at every level of the customer journey, through a unified omnichannel experience, whether that be over the phone, via digital communications or in-person in-store. Read how Telia made this ambition a reality with Teleopti WFM.

Read more

CEGA

CEGA

Financial Services

CEGA Group has grown rapidly in recent years and today is one of the world’s leading providers of medical and security assistance, travel risk, health screening and claims management services. The 24-hours, 7-days a week nature of the company’s contact center meant that new highly flexible and automated WFM was required to maintain high levels of customer service and staff engagement.

Read more

E.ON

E.ON

Energy

E.ON wanted to take the next step in its customer service evolution in order to operate even more efficiently. E.ON’s journey towards achieving its target of answering 90% of all incoming calls and 100% of inquiries via other channels started in the spring of 2016 with flexible scheduling.

Read more

Web.com

Web.com

IT/Technology

In this video interview, Web.com discuss their experience with Teleopti's Workforce management solution and its role in their customer strategies, the effect of the MyTime tool on the whole organization, and the Teleopti team's understanding of Web.com's goals and needs.

Read more

Jysk Fynske Medier

Jysk Fynske Medier

Other

Jysk Fynske Medier needed a fast-paced way to see exactly what was being achieved, offering management clear insights and agents ownership of their work. Teleopti WFM was implemented in May 2017 to create these efficient, effective integrations so as to meet and measure the center's targets.

Read more

Halo BCA

Halo BCA

Financial Services

Forecasts have shown that an increasing demand on the services offered by Halo BCA will drive a higher contact volume and thus a greater labor need across its contact centers. Halo BCA has an action plan for how to deal with this, which combines the Halo BCA WFM team’s strategies with the tried-and-tested capabilities of Teleopti WFM.

Read more

Teleperformance China

Teleperformance China

Outsourcing CC/BPO

A powerhouse performing for some of the world’s most well-known brands and businesses, Teleperformance China implemented Teleopti WFM in October 2016 so as to accelerate its account implementation and streamline its customer service processes.

Read more

Rentalcars.com

Rentalcars.com

Travel

Using Teleopti, Rentalcars.com effortlessly produces effective, flexible work schedules for over 800 people and manages seasonal peaks and troughs from one single integrated system running on Mitel. The introduction of the web-based Teleopti MyTime agent tool at the end of 2015 has increased employee empowerment and enabled faster response to advisors’ absence requests.

Read more

FEXCO

FEXCO

Financial Services

FEXCO: "Teleopti has enabled us to introduce smarter workforce management into the organisation with a demonstrable positive impact on customer service." Read FEXCO's journy from the implementation of Teleopti WFM to their exciting plans for the future.

Read more

Telenor Denmark

Telenor Denmark

Retail

Telenor is Denmark’s second largest telecommunications company with 520 employees working hard across its nationwide network of 67 stores to serve the company’s thousands of customers as quickly and as well as they can. Telenor reduced its operating expenses by 1.9 percent through central workforce management using Teleopt

Read more

Opplysningen 1881

Opplysningen 1881

Other

Opplysningen 1881, the leading Norwegian business directory enquiries service, has 2 busy contact centers employing almost 200 agents in Norway and is recognized for its commitment to high quality customer service – which is absolutely vital to keep customers coming back.

Read more

Cigna Insurance Services

Cigna Insurance Services

Financial Services

For Cigna Insurance Services, Teleopti WFM is recognised as a strategic resource planning and people management tool covering all types of channels, incl Web-Chat. Intraday control and adherence monitoring makes it possible to apply any necessary schedule changes quickly and efficiently. Cigna relies on Teleopti WFM to create flexible, workable shifts to maximise valuable skills and resources, to keep agents happy and maintain excellent customer service at all times. Most recently, Cigna has invested in new gamification features from Teleopti, a move which the company anticipates will bring far-reaching benefits.

Read more

Batelco

Batelco

Telecom

The Bahrain Telecommunications Company (Batelco) choose Teleopti WFM to boost their call center operations. One of the biggest benefits was the ability to involve their staff, to empower them for higher job satisfaction results.

Read more

ConTe

ConTe

Financial Services

Italian ConTe provides affordable auto-insurance coverage and prides itself on excellent customer service – by using the Teleopti workforce management (WFM) solution, Teleopti WFM.

Read more

OTIP

OTIP

Financial Services

Always on the look-out to enhance their customer service, OTIP’s home and auto insurance brokerage kicked off with Teleopti WFM in November 2011. Improvements have ranged from satisfactory to staggering. Their next quest? Taking their success in their brokerage to other departments in the organization – backed by the Teleopti solution.

Read more