Product Leaflets

Balancing customer satisfaction, agent involvement and profitability

Teleopti WFM, with its superior flexibility in long-term forecasting and scheduling, takes into account all working time directives. It can vouch for optimal resource management with features like real-time adherence, holiday planning and web-based tools for all levels of the organization. Teleopti WFM helps our customers improve their customer service while reducing staffing cost and attrition.

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Teleopti WFM - Performance Manager

Teleopti WFM - Performance Manager

Additional Module

As the pace of 21st century life continues to increase, so too do the expectations of customers. They want informed answers to their queries, and they want them now. To meet these expectations, planners and managers need to be empowered with tools that let them efficiently analyze, discover problem areas and improve overall contact-center service standards.

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Teleopti WFM - ASM Cisco Finesse

Teleopti WFM - ASM Cisco Finesse

Additional Module

When facing a hectic work day, agents need to feel in control, with the ability to clearly see what they should be doing and how well they are performing. The Teleopti ASM (Agent Schedule Messenger) Cisco Finesse-integrated gadget makes this easy and achievable, with information available at a glance.

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Teleopti WFM Product Overview

Teleopti WFM Product Overview

Product Overview

Today’s contact center is as much about profitability as it is about customer service. But lacking a solution that supports these objectives AND one that keeps your agents happy is often the cause of major headaches for many contact-center managers worldwide. Teleopti WFM balances these three areas carefully, with industry-leading forecasting/scheduling functionality at its core.

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Teleopti WFM - Desktop Analytics

Teleopti WFM - Desktop Analytics

Additional Module

Non-voice channel interactions today equal and often surpass voice channels. In addition, many companies have digitalized many back-office processes both internally and externally. To manage these developments effectively, companies need to ensure that staff are scheduled appropriately and are working to expectations. Measuring adherence, to an optimized schedule, assists resource managers/team leaders to deliver required service levels, and provides an opportunity to mentor and coach staff to use processes and tools effectively.

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Teleopti WFM - 8 Upgrade

Teleopti WFM - 8 Upgrade

Product Overview

Upgrade and get the most feature-rich solution on the market! Teleopti WFM 8 comes packed with new features for all customers in all areas of the product. Get the most feature-rich, yet the most user-friendly WFM solution on the market, giving you exactly the functionality you need.

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Teleopti WFM - Solution Summary

Teleopti WFM - Solution Summary

Product Overview

Teleopti WFM consists of a base product and optional, add-on modules/packages that are easily adaptable and expandable to your needs. Get the most feature-rich, yet user-friendliest WFM solution on the market, giving you exactly the functionality you need. Read more here

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Teleopti WFM - Outbound Manager

Teleopti WFM - Outbound Manager

Additional Module

Teleopti WFM is a leading solution for contact centers allowing the optimization of workforce allocation towards demands across a wide range of channel types such as voice, email and chat. Teleopti is well known for developing sophisticated tools to schedule variable inbound traffic demand against a multi-skilled agent base. Now we extend these tools further to include the ability to effectively manage outbound campaigns.

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Teleopti WFM - Payroll Export

Teleopti WFM - Payroll Export

Additional Module

Teleopti Payroll Integration is an export of data generated from employee work schedules in Teleopti WFM, which can be imported directly into a payroll system. By using Teleopti Payroll Integration, administrators and team mangers can easily produce an accurate, up to date report for agents worked time.

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Teleopti WFM - Competence Manager

Teleopti WFM - Competence Manager

Additional Module

Teleopti Competence Manager delivers next- generation competence management to contact centers, back offices, branches and retail stores. The solution’s advanced analytical capabilities correlate business performance with employee skills and knowledge to identify which drive the absolute best business outcomes.

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Teleopti WFM - Lifestyle

Teleopti WFM - Lifestyle

Additional Module

The Teleopti WFM Lifestyle package consists of the three modules, Vacation Planner, Shift Trader and Overtime Availability, which may also be purchased separately. Together these tools boost employee satisfaction and retention, lower sickness and absenteeism, enhance customer service and improve profitability.

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Teleopti WFM - Notify

Teleopti WFM - Notify

Additional Module

The Teleopti Notify package includes essential real-time tools that ensure management staying abreast of site, team and agent adherence. Agents stay informed of activity or schedule changes via Teleopti messages, calendars or SMS texts, or with the tools available right on their PC desktops, viewable continually throughout the workday.

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Teleopti WFM - Training Planner

Teleopti WFM - Training Planner

Additional Module

Training Planner greatly optimizes your planning and scheduling of training and coaching so agents become skilled and knowledgeable more quickly, easily and cost-effectively. The rich, powerful, planning-and-scheduling functionality, based on the industry’s best practices, minimize service- level disruptions and unnecessary costs, giving your business an edge and a potentially significant competitive advantage.

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Teleopti in Short

Teleopti in Short

Product Overview

Here you will get at short summary about Teleopti as a company and our WFM solution Teleopti WFM. What are our strenghts and why are they beneficial to you?

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Teleopti WFM Forecasts - Free of Charge!

Teleopti WFM Forecasts - Free of Charge!

Additional Module

Teleopti offers you one of the most powerful, precise and accurate forecasting tools on the market – free of charge. With Teleopti WFM Forecasts you can predict future contact volumes and staffing requirements, both in the short and long term. Read more and download today!

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