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2017 DMG Workforce Management Product and Market Report - Teleopti Reprint

2017 DMG Workforce Management Product and Market Report - Teleopti Reprint

This DMG reprint includes the Workforce Management Vendor Satisfaction Analysis, the Survey Methodology and the Survey Findings and Analysis. The reprint also offers the Teleopti Overview pages.

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The Inner Circle Guide to Multichannel Workforce Optimization

The Inner Circle Guide to Multichannel Workforce Optimization

ContactBabel's report offers an in-depth overview of the usage and future of Workforce Optimization with industry analysis alongside insights from WFM & WFO vendors, such as Teleopti.

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Offline Activity Scheduling: Optimized or Optimistic?

Offline Activity Scheduling: Optimized or Optimistic?

This Silver Lining Solutions report, created in partnership with Teleopti, discusses the findings of its global research survey into the scheduling of ‘offline’ activities in the contact center.

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2016 Frost & Sullivan WFM Solutions Customer Value Leadership Award

2016 Frost & Sullivan WFM Solutions Customer Value Leadership Award

Read Frost & Sullivan's Statement of Work (SOW) regarding WFM Solutions Customer Value Leadership Award granted to Teleopti.

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2016 DMG Workforce Management Product and Market Report - Teleopti Reprint

2016 DMG Workforce Management Product and Market Report - Teleopti Reprint

This reprint includes the Workforce Management Vendor Satisfaction Analysis incl the summary of Average Satisfaction Ratings and Product Effectiveness by Category. It also covers the Teleopti Overview pages.

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2015 DMG Workforce Management Product and Market Report - Teleopti Reprint

2015 DMG Workforce Management Product and Market Report - Teleopti Reprint

This reprint includes the Workforce Management Vendor Satisfaction Analysis incl the summary of Average Satisfaction Ratings by each Vendor and Category. It also covers the Teleopti Overview pages.

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Teleopti customers enjoy 23% greater staff utilization compared to their peers

Teleopti customers enjoy 23% greater staff utilization compared to their peers

Findings from a 2012 Aberdeen Group research study on workforce management in the contact center indicate that companies using workforce management (WFM) solutions, such as Teleopti, as a part of their contact center workforce management deployments enjoy strong performance on a number of key measurement points, compared to contact centres not using a WFM solution.

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