E-Books & Reports

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An Outlook on Outsourcing: 7 Challenges Contact Centers Face Today

An Outlook on Outsourcing: 7 Challenges Contact Centers Face Today

This eBook explores the 7 main challenges outsourcing contact centers experience today, and how these challenges can be solved using cutting-edge workforce management (WFM) software.

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Contact Center Pipeline's Q&A with President of Teleopti Inc.

Contact Center Pipeline's Q&A with President of Teleopti Inc.

Read Contact Center Pipeline's Q&A with Teleopti's President, David Påhlman, about what makes Teleopti and its WFM solution stand out from the competition. The article explores customer pain points, project support and company accomplishments.

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2017 DMG Workforce Management Product and Market Report - Teleopti Reprint

2017 DMG Workforce Management Product and Market Report - Teleopti Reprint

This DMG reprint includes the Workforce Management Vendor Satisfaction Analysis, the Survey Methodology and the Survey Findings and Analysis. The reprint also offers the Teleopti Overview pages.

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What’s Keeping You from Workforce Management in the Cloud?

What’s Keeping You from Workforce Management in the Cloud?

If your workload leaves you little time to gather the necessary information to make a well-informed decision, then this eBook should be of help. It will bring you up to speed by addressing 10 typical cloud headaches and answering “Why WFM in the Cloud” as the way forward – and how Teleopti WFM measures up to the task.

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The Inner Circle Guide to Multichannel Workforce Optimization

The Inner Circle Guide to Multichannel Workforce Optimization

ContactBabel's report offers an in-depth overview of the usage and future of Workforce Optimization with industry analysis alongside insights from WFM & WFO vendors, such as Teleopti.

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Offline Activity Scheduling: Optimized or Optimistic?

Offline Activity Scheduling: Optimized or Optimistic?

This Silver Lining Solutions report, created in partnership with Teleopti, discusses the findings of its global research survey into the scheduling of ‘offline’ activities in the contact center.

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2016 Frost & Sullivan WFM Solutions Customer Value Leadership Award

2016 Frost & Sullivan WFM Solutions Customer Value Leadership Award

Read Frost & Sullivan's Statement of Work (SOW) regarding WFM Solutions Customer Value Leadership Award granted to Teleopti.

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2016 DMG Workforce Management Product and Market Report - Teleopti Reprint

2016 DMG Workforce Management Product and Market Report - Teleopti Reprint

This reprint includes the Workforce Management Vendor Satisfaction Analysis incl the summary of Average Satisfaction Ratings and Product Effectiveness by Category. It also covers the Teleopti Overview pages.

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2015 DMG Workforce Management Product and Market Report - Teleopti Reprint

2015 DMG Workforce Management Product and Market Report - Teleopti Reprint

This reprint includes the Workforce Management Vendor Satisfaction Analysis incl the summary of Average Satisfaction Ratings by each Vendor and Category. It also covers the Teleopti Overview pages.

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Teleopti customers enjoy 23% greater staff utilization compared to their peers

Teleopti customers enjoy 23% greater staff utilization compared to their peers

Findings from a 2012 Aberdeen Group research study on workforce management in the contact center indicate that companies using workforce management (WFM) solutions, such as Teleopti, as a part of their contact center workforce management deployments enjoy strong performance on a number of key measurement points, compared to contact centres not using a WFM solution.

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The Future of Great Customer Service: User Survey

The Future of Great Customer Service: User Survey

At Teleopti's Nordic Forum 2017 we surveyed customers about which technology their organizations are considering, how they can learn faster around them and when they create the strongest customer experiences.

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