Role Based
 
 
 

Resource Planner - Beginners

Type of training

Classroom training or on-site

Prerequisites

General knowledge of work rules & staffing procedures within your company

Length

1 day

Goal:

  • To have basic overall knowledge of Teleopti WFM and all the base modules
  • To have an understanding of how the WFM process works and the procedures within Teleopti WFM that support the process.
  • To be able to update Teleopti WFM in the People module and enter daily changes in the schedule

Content:

  • Introduction to Teleopti WFM and software overview
  • Settings/Options - A walk through important settings to get an understanding of how it impacts the system
  • People - mandatory tabs and settings
  • Introduction to forecasting
  • Introduction to shifts
  • Introduction to schedule
  • MyTime - The agents schedule and reports
  • Reports - Introduction to standard reports

Trainer:

Training is held by a trainer/consultant from Teleopti AB

Training may be given in either Swedish or English. Please ask us when you register.

Time:

Please note that the training is scheduled based on Central Europe Time (CET)

Current dates

23 Jan 2018, Stockholm Classroom

20 Feb 2018, Stockholm Classroom

20 Mar 2018, Stockholm Classroom

17 Apr 2018, Stockholm Classroom

22 May 2018, Stockholm Classroom

12 Jun 2018, Stockholm Classroom

3 Jul 2018, Stockholm Classroom

Please contact me