Role Based
 
 
 

Resource Planner - Beginners

Type of training

Classroom training or on-site

Prerequisites

General knowledge of work rules & staffing procedures within your company

Length

1 day

Goal:

  • To have basic overall knowledge of Teleopti WFM and all the base modules
  • To have an understanding of how the WFM process works and the procedures within Teleopti WFM that support the process.
  • To be able to update Teleopti WFM in the People module and enter daily changes in the schedule

Content:

  • Introduction to Teleopti WFM and software overview
  • Settings/Options - A walk through important settings to get an understanding of how it impacts the system
  • People - mandatory tabs and settings
  • Introduction to forecasting
  • Introduction to shifts
  • Introduction to schedule
  • MyTime - The agents schedule and reports
  • Reports - Introduction to standard reports

Trainer:

Training is held by a trainer/consultant from Teleopti AB

Training may be given in either Swedish or English. Please ask us when you register.

Time:

Please note that the training is scheduled based on Central Europe Time (CET)

Cost:

Price on application

Current dates

12 Jun, Stockholm Classroom

3 Jul, Stockholm Classroom

Please contact me