Role Based

Resource Planner - Experts

Type of training

Classroom training or on-site


Advanced knowledge of Teleopti WFM


2-3 days


  • To become a Teleopti super user, the one that supports everyone else re.Teleopti WFM!
  • To prepare a budget for resources as well as analyze and fine-tune the forecast and schedule-optimisation procedure
  • To analyze and create reports in Teleopti WFM and Performance Manager


  • Budget module - Long-term resource budget
  • Fine-tune the forecast - Analze KPIs and manage scenarios
  • Forecast other medias - e.g. back office, e-mail or chat, etc. All forecasting steps, terms and settings
  • Real-time adherence - Settings and views of the Intraday module
  • Reports - Follow up and analyze standard reports
  • If using Performance Manager - Create and analyze reports
  • If using Holiday Planner - Settings and preparations. Control of person's account and/or time bank
  • If using Shift Trader - Settings


Training is held by a trainer/consultant from Teleopti AB

Training is given in either Swedish or English. Please ask us when you register.


Please note that the training is scheduled based on Central Europe Time (CET)


Price on application

Current dates

13 - 15 Nov, Stockholm Classroom

22 - 24 Jan 2019, Stockholm, Classroom

26 - 28 Mar 2019, Stockholm, Classroom

Please contact me