Role Based
 
 
 

Resource Planner - Experts

Type of training

Classroom training or on-site

Prerequisites

Advanced knowledge of Teleopti WFM

Length

2-3 days

Goal:

  • To become a Teleopti super user, the one that supports everyone else re.Teleopti WFM!
  • To prepare a budget for resources as well as analyze and fine-tune the forecast and schedule-optimisation procedure
  • To analyze and create reports in Teleopti WFM and Performance Manager

Content:

  • Budget module - Long-term resource budget
  • Fine-tune the forecast - Analze KPIs and manage scenarios
  • Forecast other medias - e.g. back office, e-mail or chat, etc. All forecasting steps, terms and settings
  • Real-time adherence - Settings and views of the Intraday module
  • Reports - Follow up and analyze standard reports
  • If using Performance Manager - Create and analyze reports
  • If using Holiday Planner - Settings and preparations. Control of person's account and/or time bank
  • If using Shift Trader - Settings

Trainer:

Training is held by a trainer/consultant from Teleopti AB

Training is given in either Swedish or English. Please ask us when you register.

Time:

Please note that the training is scheduled based on Central Europe Time (CET)

Cost:

Price on application

Current dates

11 - 13 Sep, Stockholm, Classroom

13 - 15 Nov, Stockholm Classroom

22 - 24 Jan 2019, Stockholm, Classroom

26 - 28 Mar 2019, Stockholm, Classroom

Please contact me