Resource Planner - Advanced
Type of training
Classroom training or on-site
Basic knowledge of Teleopti WFM
- To gain knowledge of the Teleopti WFM software.
- To be able to create new skills, prepare and create forecasts in Teleopti WFM.
- To know the procedure for automatic scheduling and schedule optimization.
Settings/Options - A detailed "go-through" of all important settings for the organization's hierarchy, how to work with different employment types, advanced contract settings, scheduling settings, restrictions and system settings.
People - Go through all the "extra" functionality. Set up of restrictions, use time bank and learn to sort groups, find people and set up groupings.
Forecast - Work with scenarios and a detailed "go-through" of all forecasting steps for the telephony forecast method, terms and settings.
Shifts - Define shift category, rule sets and shift bags
Schedule - Preparation and the different processes during scheduling
Fairness among agents - Discussion and what settings you can rely on
Working with Preferences - Setting up the system for using preferences
Working with Hourly employees - Functionality and settings
Training is held by a trainer/consultant from Teleopti AB
Training may be held in Swedish or English. Please ask us when you register.
Please note that the training is scheduled based on Central Europe Time (CET)
Price on application
13 - 14 Jun, Stockholm Classroom
4 - 5 Jul, Stockholm Classroom