Role Based
 
 
 

Resource Planner - Advanced

Type of training

Classroom training or on-site

Prerequisites

Basic knowledge of Teleopti WFM

Length

2 days

Goal:

  • To gain knowledge of the Teleopti WFM software.
  • To be able to create new skills, prepare and create forecasts in Teleopti WFM.
  • To know the procedure for automatic scheduling and schedule optimization.

Content:

  • Settings/Options - A detailed "go-through" of all important settings for the organization's hierarchy, how to work with different employment types, advanced  contract settings, scheduling settings, restrictions and system settings.
  • People - Go through all the "extra" functionality. Set up of restrictions, use time bank and learn to sort groups, find people and set up groupings.
  • Forecast - Work with scenarios and a detailed "go-through" of all forecasting steps for the telephony forecast method, terms and settings.
  • Shifts - Define shift category, rule sets and shift bags
  • Schedule - Preparation and the different processes during scheduling
  • Fairness among agents - Discussion and what settings you can rely on
  • Working with Preferences - Setting up the system for using preferences
  • Working with Hourly employees - Functionality and settings

Trainer:

Training is held by a trainer/consultant from Teleopti AB

Training may be held in Swedish or English. Please ask us when you register.

Time:

Please note that the training is scheduled based on Central Europe Time (CET)

Cost:

Price on application

Current dates

22 - 23 Aug, Stockholm, Classroom

19 - 20 Sep, Stockholm, Classroom

24 - 25 Oct, Stockholm, Classroom

28 - 29 Nov, Stockholm, Classroom

16 - 17 Jan 2019, Stockholm, Classroom

20 - 21 Feb 2019, Stockholm, Classroom

20 - 21 Mar 2019, Stockholm, Classroom

Please contact me