Module Based


Target Group: Schedule Analyst, Resource Planners

Type of training

Classroom training, on-site or on-line


MS Windows, Basic knowledge of work rules and forecasting


1 day


  • To learn the steps to create and publish a schedule in line with agent work rules and optimized vis a vis business goals


  • Preparations before scheduling
  • Main steps to Schedule
  • Publish the Schedule
  • Fairness discussion
  • Restrictions - Shift Category limitations, Rotations, Preferences etc.
  • Schedule Hourly employees
  • Handle Requests
  • Team Scheduling
  • Block Scheduling


Training is held by a trainer/consultant from Teleopti AB

Training is given in either Swedish or English. Please ask us when you register.


Please note that the training is scheduled based on Central Europe Time (CET)


Current dates

30 Jan 2018, Stockholm, Online

6 Mar 2018, Stockholm, Classroom

27 Mar 2018, Stockholm, Online

1 May 2018, Stockholm, Classroom

29 May 2018, Stockholm, Online

26 Jun 2018, Stockholm, Classroom

Please contact me