Module Based
 
 

Schedule

Target Group: Schedule Analyst, Resource Planners

Type of training

Classroom training, on-site or on-line

Prerequisites

MS Windows, Basic knowledge of work rules and forecasting

Length

1 day

Goal:

  • To learn the steps to create and publish a schedule in line with agent work rules and optimized vis a vis business goals

Content:

  • Preparations before scheduling
  • Main steps to Schedule
  • Publish the Schedule
  • Fairness discussion
  • Restrictions - Shift Category limitations, Rotations, Preferences etc.
  • Schedule Hourly employees
  • Handle Requests
  • Team Scheduling
  • Block Scheduling

Trainer:

Training is held by a trainer/consultant from Teleopti AB

Training is given in either Swedish or English. Please ask us when you register.

Time:

Please note that the training is scheduled based on Central Europe Time (CET)

Cost:

Price on application

Current dates

28 Aug, Stockholm, Classroom

25 Sep, Online

30 Oct, Stockholm, Classroom

4 Dec, Online

29 Jan 2019, Stockholm, Classroom

26 Feb 2019, Online

Please contact me