Module Based
 
 

Module Based Training

We provide training of theTeleopti WFM's different modules. If yo'd like to learn more about a specific module, take a look at and book a training session from the list below.

Forecast

Create a reliable and accurate forecast that can be used for staffing. We will discuss and work with different forecast methods that can be used in the Contact Center.

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Schedule

This training will focus on the main steps to schedule. We will create and publish a schedule in line with the agents work rules and optimize towards the business goals.

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Intraday

Focus on how to use, understand and get the best out of the basic tools in the Intraday module.

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Real Time Adherence

Focus on how to use the Real-Time adherence module in Teleopti WFM and to give an understanding of the different tools in the Intraday module.

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Performance Manager

Learn how to make analysis based on your own created reports in Teleopti WFM Performance Manager. This tool will help you to get a fast overview or drill down to details within seconds.

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MyTime

Get a good understanding of the possibilities to use the agent's portal and how to speed up the connections between agents and administrators.

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Absence Request

Find out more on how to set up the process to minimize the manual work with the agent's absence requests.

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Shift Trader

Learn how to set up the process to minimize the manual work with shift swaps between the agents.

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