Perhaps the most important success factor for Teleopti is our relationship with our customers. Our ability to work with so many industry leaders (within their respective fields) has been critical to our continued development of innovative, problem-solving workforce management solutions.
Our latest release of Teleopti WFM is no exception. With the help of so many of our clients, we were able to make over 200 improvements to the product, all born from our customers’ feedback and insight. We are very proud to include our customers in our product development process.
In our latest customer satisfaction poll 9 out of 10 of our customers stated that they would recommend us to others
Teleopti has more than 800 customers in 80-plus countries worldwide. Visit our Knowledge center and get access to a number of customer case studies.
, Head of Resource Planning, Rentalcars.com (UK)
The MyTime portal is a real added bonus giving a predominantly young workforce the ability to plan their lives. Agents enjoy the luxury of seeing their shifts well in advance and notifications & changes are automatically updated – true employee empowerment.
, Solutions Analyt, Fexco (Ireland)
We have a true partnership with Teleopti in every sense of the word. The team at Teleopti is approachable, understands our needs and is always willing to go the extra mile to help us achieve our goals.
Søren Refslund Havtorn
, Store Manager of the Aalborg StoreTelenor (Denmark)
For me, the implementation of Teleopti has resulted in less admin and more time to spend with our customers and staff. This has been instrumental in our NPS (customer satisfaction) and our internal staff satisfaction. Everyone knows that happy employers perform best.
, Customer Service Executive (Bahrain)
The difference between Teleopti and the other providers that we have considered is the flexibility… We used to operate in a frozen context where a slight change in scheduling would cause chaos. Today we operate with more mobility, we moved forward with our goals much quicker, and we are doing more for less.