Controllers and HR
Streamlined processes between workforce management and human resources lead to great increases in efficiency and savings in costly administration. Teleopti WFM provides connectors to the most common HR solutions (as well as some uncommon ones) for automated synchronization of basic employee data and payroll processes. Vacation and absence allowances, and worked time per employee are synched between Teleopti WFM and the HR system, and a payroll file is created, virtually eliminating all manual work and errors in the payroll process.
Another important input to the HR department is staffing budgets, which give an accurate picture of hiring need, based on the forecasted workload, attrition and shrinkage that's anticipated in the contact center. Based on the staffing budget provided by Teleopti WFM, the HR department can create their own hiring and training plans.