Teleopti and PeakView Enable Exceptional Customer Experiences with New Partnership

September 06, 2018

Teleopti, a top, global vendor for workforce management (WFM) software and PeakView Communications, leading provider of cloud application solutions, have now partnered. Together, Teleopti and PeakView will bring a dynamic solution to the ever-changing business needs of the Cloud Contact Center.

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Teleopti Receives Patent for Chat Staffing Algorithm

August 29, 2018

Teleopti, an industry leader for cutting-edge, user-friendly workforce management (WFM) solutions, is excited to receive the patent for a chat staffing algorithm. Algorithm continues Teleopti's thought leadership and innovation on best practices for omnichannel customer service planning.

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Teleopti Announces North America Vice President of Sales to Drive Regional Growth

August 14, 2018

Teleopti, a top provider of workforce management (WFM) software has hired Rob Clarke as Vice President of Sales for North America. Clarke will have a leading role in driving the company’s North America sales strategy and channel partnerships, building on Teleopti’s current momentum in the North America region.

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Teleopti Partners with ViPcom to Deliver Outstanding Solutions for Superior Customer Experience

June 18, 2018

Teleopti, a top, global provider of workforce management (WFM) software, is proud to announce its partnership with ViPcom, the specialist in the Dutch market for customer contact solutions and optimization. Together, Teleopti and ViPcom will take ensure their customers to provide an excellent experience for their customers, all while involving and engaging their employees.

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Teleopti Boosts Cloud Business Success with New CFO and Head of Global Marketing

June 12, 2018

Teleopti continues its ongoing cloud business transformation and commitment to meet customers up in the cloud by welcoming new CFO and Head of Global Marketing, both experts in nurturing SaaS (Software as a Service) business.

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Teleopti Empowers Workforce Management Software with Artificial Intelligence

May 08, 2018

Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities within its Artificial Intelligence (AI) initiative, which focuses on enhancing the capabilities of core WFM software.

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Teleopti earns top score for Overall Vendor Satisfaction in DMG Consulting’s WFM Report for fourth year running

April 12, 2018

Teleopti, a global provider of workforce management (WFM) solutions, announced today that it has consistently earnt the top score for overall vendor satisfaction from customers for the last 4 years in the WFM Product and Market Report by DMG Consulting LLC.

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Teleopti Launches Cloud Workforce Management Solution on Genesys AppFoundry

March 12, 2018

Teleopti WFM Cloud’s fully automated forecasting and scheduling capabilities combine with Genesys Customer Experience Platform to streamline customer service operations, engage agents and drive profitability

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CEGA Group gains time and cost savings using Teleopti WFM for smarter contact center scheduling

February 20, 2018

Teleopti today announced that CEGA Group, one of the world’s leading providers of medical and security assistance, travel risk, medical screening and claims management services, has deployed the company’s strategic Workforce Management (WFM) technology to introduce smarter scheduling for contact center agents and to support a growing international business.

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Teleopti Launches Schedule Gadget, Integrated with Salesforce Service Cloud

February 13, 2018

Teleopti, a global leader in workforce management (WFM) software, today announced the launch of its schedule gadget integrated with Salesforce Service Cloud. The schedule gadget is designed to help contact centers deliver 24/7 customer support, and by integrating with Service Cloud, aids the agent workflow and experience by providing them with insights into their schedule for the day.

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Teleopti leads Cloud WFM space with strengthened Microsoft collaboration and Azure usage

January 16, 2018

Teleopti, an industry leader for agent-engaging Workforce Management (WFM) solutions, is strengthening its already leading presence in the Cloud WFM space through an extended partnership with Microsoft

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