March 12, 2018
Teleopti WFM Cloud’s fully automated forecasting and scheduling capabilities combine with Genesys Customer Experience Platform to streamline customer service operations, engage agents and drive profitability
February 20, 2018
Teleopti today announced that CEGA Group, one of the world’s leading providers of medical and security assistance, travel risk, medical screening and claims management services, has deployed the company’s strategic Workforce Management (WFM) technology to introduce smarter scheduling for contact center agents and to support a growing international business.
February 13, 2018
Teleopti, a global leader in workforce management (WFM) software, today announced the launch of its schedule gadget integrated with Salesforce Service Cloud. The schedule gadget is designed to help contact centers deliver 24/7 customer support, and by integrating with Service Cloud, aids the agent workflow and experience by providing them with insights into their schedule for the day.
January 16, 2018
Teleopti, an industry leader for agent-engaging Workforce Management (WFM) solutions, is strengthening its already leading presence in the Cloud WFM space through an extended partnership with Microsoft