Teleopti Empowers Workforce Management Software with Artificial Intelligence

May 08, 2018

Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities within its Artificial Intelligence (AI) initiative, which focuses on enhancing the capabilities of core WFM software.

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Teleopti earns top score for Overall Vendor Satisfaction in DMG Consulting’s WFM Report for fourth year running

April 12, 2018

Teleopti, a global provider of workforce management (WFM) solutions, announced today that it has consistently earnt the top score for overall vendor satisfaction from customers for the last 4 years in the WFM Product and Market Report by DMG Consulting LLC.

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Teleopti Launches Cloud Workforce Management Solution on Genesys AppFoundry

March 12, 2018

Teleopti WFM Cloud’s fully automated forecasting and scheduling capabilities combine with Genesys Customer Experience Platform to streamline customer service operations, engage agents and drive profitability

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CEGA Group gains time and cost savings using Teleopti WFM for smarter contact center scheduling

February 20, 2018

Teleopti today announced that CEGA Group, one of the world’s leading providers of medical and security assistance, travel risk, medical screening and claims management services, has deployed the company’s strategic Workforce Management (WFM) technology to introduce smarter scheduling for contact center agents and to support a growing international business.

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Teleopti Launches Schedule Gadget, Integrated with Salesforce Service Cloud

February 13, 2018

Teleopti, a global leader in workforce management (WFM) software, today announced the launch of its schedule gadget integrated with Salesforce Service Cloud. The schedule gadget is designed to help contact centers deliver 24/7 customer support, and by integrating with Service Cloud, aids the agent workflow and experience by providing them with insights into their schedule for the day.

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Teleopti leads Cloud WFM space with strengthened Microsoft collaboration and Azure usage

January 16, 2018

Teleopti, an industry leader for agent-engaging Workforce Management (WFM) solutions, is strengthening its already leading presence in the Cloud WFM space through an extended partnership with Microsoft

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