Teleopti’s new online calculators help companies see staff and cost benefits of Workforce Management tools

November 13, 2017

WFM Savings and ROI Calculator tools demonstrate that good working environments ensure financial benefits as well as happier staff and customers

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Making decisions in the fog of war

October 11, 2017

Uncertainty is the decision makers’ companion. But when faced with uncertainty there are lessons to be learned from other decision makers, like military commanders. The same principles apply for company executives, according to Nils Bildt, founder of worldwide company Teleopti, serving mainly in the field of Workforce Management.

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Teleopti celebrates 25 years of innovation with customers and partners

September 19, 2017

Teleopti, a top provider of user-friendly, employee-focused Workforce Management (WFM) solutions, this year celebrates 25 years of industry-leading software innovations for customer service support.

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Teleopti app now available for Talkdesk customers in AppConnect

September 13, 2017

Talkdesk customers can now add Teleopti’s Workforce Management technology to their contact center through AppConnect, the first enterprise app store.

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Teleopti accelerates international growth by opening new office in the Philippines

June 12, 2017

Teleopti, a global leader in feature-rich, employee-focused Workforce Management (WFM) solutions, continues to strengthen its position in the US and BPO (Business Process Outsourcing) markets by opening an office in Manila, the Philippines. Teleopti has experienced a super-growth in its US operations meaning a parallel increase in demand for services in the Philippines, where several of Teleopti’s US customers have contact center sites or BPO partners.

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Our sister company Teleopti TEM is changing its name to ProOpti

May 17, 2017

Teleopti TEM AB, the sister company to Teleopti WFM, has some exciting news to announce – it has changed name to ProOpti Sweden AB.

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Teleopti joins Talkdesk’s AppConnect as launch partner

April 25, 2017

Teleopti is proud to announce its availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco.

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Teleopti continues to be a leader for vendor satisfaction in DMG Consulting’s 2017 WFM report

April 25, 2017

Teleopti, a global provider in workforce management (WFM) solutions, announced today that it has achieved the highest ratings for customer satisfaction in the 2017 WFM Product and Market Report by DMG Consulting LLC. This is the 3rd year in a row that Teleopti has been named a top WFM provider by the analyst firm, consistently receiving high scores from satisfied customers.

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Teleopti partners with Serenova to advance operational efficiency across the contact center with workforce management in the cloud

March 07, 2017

Teleopti, a top, global provider of workforce management (WFM) software, and Serenova, a leading contact center-as-a-service (CCaaS) provider, today announced that they have entered into a strategic partnership in which Serenova will resell Teleopti’s cloud-based WFM suite.

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Teleopti positioned in the Gartner Magic Quadrant for Workforce Engagement Management

February 14, 2017

Teleopti, a global leader in feature-rich, employee-focused Workforce Management (WFM) solutions, today announced it has been positioned by Gartner, Inc. as a Niche Player in its 2017 Magic Quadrant for Workforce Engagement Management.

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Teleopti extends its commitment to innovation with a fourth R&D office following more than 3000 online votes

January 16, 2017

Teleopti, a global leader in Workforce Management (WFM), announced today that it will be launching a fourth office dedicated to research and development for its software solution. Placing the decision in the virtual hands of the people, an online poll saw over 3000 people vote on where the new R&D office should be located, Gävle or Borås, both in Sweden. Voting was close, with an enormous amount of social media input from both sides, but Gävle has come through as the winning location.

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