Business mission

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees. Founded in 1992, Swedish-established Teleopti has customers in over 85 countries, numerous offices around the world – from Beijing to São Paulo – and a comprehensive global network of partners. 

Our Mission

We help contact centers manage and optimize their workloads, in a way that engages their employees to excel in their most valuable activity; their customer meetings.

 

Our Vision

Be the global leader in contact-center workforce management.

 

 

Our Core Values

We believe in speed, professionalism, commitment and closeness. These values permeate our day-to-day conduct both with customers and partners as well as internally. Read more about the core values on our career website!

Our History

Nils and Marita Bildt founded the company in 1992. Their diverse skills and experience complement each other and have impacted Teleopti's values and philosophy, making Teleopti the company it is today. They are still active in the company; both are members of the board, Nils as the Executive Chairman. 

Since 1992, Teleopti has grown steadily, today we have several local offices around the world and operate through a comprehensive network of partners. Read more about the culture and history on our career website!

Our Financials

Teleopti was built without any external capital, which means considerable freedom to make quick decisions and cut our coat according to our cloth. An innovative (yet cautious) self-funding strategy continues to advance our business, as well as our solutions.  This successful approach has created a solid company with sustainable, self-generated growth and continual year-on-year profitability.

Our company has earned at least AA rating since 2004, which means a good credit worthiness in the Bisnode evaluation system.


 



 

17FebWorkforce Engagement Management – what does it really mean?Olle DüringOlle Düring, CEO of Teleopti outlines 3 steps to put the Voice of the Employee at the heart of your contact center According to world-leading industry analysts Gartner, “organizations need to assess t...Read more