Gamification: Understanding & motivating agents

Online gaming has become a regular activity for many people, particularly owing to the increased ease of access via computers and mobile phones. Similarly, the need to engage and motivate employees has grown as a business necessity and priority in recent years. The growth in both areas has led to the development of gamification as a strategic tool within the workplace.  

Gamification doesn’t just offer entertainment but a way for agents to be more engaged by their work and for managers and supervisors to find a greater understanding of, and involvement in, what stimulates their agents.

This webinar explores:

  • The background to gamification
  • Best practices for gamification
  • How it positively impacts both agents and business
  • Teleopti's gamification tool