Gamification: Understanding & motivating agents
Online gaming has become a regular activity for many people, particularly owing to the increased ease of access via computers and mobile phones. Similarly, the need to engage and motivate employees has grown as a business necessity and priority in recent years. The growth in both areas has led to the development of gamification as a strategic tool within the workplace.
Gamification doesn’t just offer entertainment but a way for agents to be more engaged by their work and for managers and supervisors to find a greater understanding of, and involvement in, what stimulates their agents.
This webinar explores:
- The background to gamification
- Best practices for gamification
- How it positively impacts both agents and business
- Teleopti's gamification tool