Develop Secure, Agile IT Operations for Your Customer Service

When it comes to managing your contact center’s IT operations, there is a long list of questions that pop up while implementing new systems to support the customer, employee and company:

  • How to manage technological change and transformation in a safe yet efficient way?
  • How to make sure all data is secure?
  • How to connect and integrate across departments and technology platforms?
  • How to reduce technology wastage but keep a healthy level of redundancy?
     

So what does Teleopti offer to achieve a safe yet savvy solution?

Be secure, choose software you can trust

  • Protect not just your customer’s data, but your team’s. Ensuring privacy of your employee information, in line with GDPR, is an integral part of Teleopti processes and software. The key aspects of Teleopti’s information security processes are: Confidentiality; Integrity and Availability. Whether supporting cloud or on-premise customers, information security is a top priority at Teleopti. Read our detailed Security Overview.
  • Ensure easy-to-use, robust software. We have a thorough quality assurance process with more than 20,000 automated tests to make sure all WFM software developed is of the highest standard.
  • Find what you’re looking for. We believe in transparent documentation - our customer center is home to technical overviews, user and installation guides, functionality specifications and system requirements.

Rise up to the cloud - Reduce IT expenditure, raise redundancy

  • Focus on key technical projects rather than being slowed down by manual maintenance, Teleopti handles IT and server maintenance for cloud-based customers.
  • Remove server costs. Teleopti software is multi-tenant and hosted in Microsoft Azure’s global data centers.
  • Go with a leading cloud WFM vendor you can rely on. Teleopti has been at the forefront of deploying cloud WFM over Microsoft Azure for close to a decade. Our dedicated cloud operations teams ensure 99.5% uptime and market-leading SLAs if you have an issue. Azure also provides one of the most secure data centers in the world, setting the standard around data security.
  • Delight your users with the latest functionality. Teleopti cloud customers get new updates every month, without any need for involvement from your IT staff.
  • Scale flexibly, as large or small as you need. Cloud software can easily adjust to company growth as well as fluctuating needs based on peak periods.
     

eBook: What's Keeping You from Workforce Management in the Cloud?

This eBook debunks the 10 headaches people often expect with moving their workforce planning to the cloud. Look at all the solutions and benefits, such as the option to pay as you go with Software as a Service, bringing in an opex model for expenditure, rather than a capex model. 


Integrate widely and wisely

  • Connect and unify all your systems. From customer interaction platforms to HR systems, Teleopti WFM integrates with hundreds of other technology platforms. We pride ourselves on how effortless this can be and our good relationship with many IT providers and partners. 
  • Customize and develop your own integrations. Our API (Application programming interface) ensures custom integration possibilities for any system you choose, backed up with documented and accessible databases.

Explore integrations in detail

 

Get the support you need

  • Enjoy a smooth installation as Teleopti offers easy product set-up and delivers efficient project management, built on clear communication throughout your WFM journey.
  • Teleopti technical consultants are there to fully support system integrations while our Service Desk is reachable 24/7 to help with troubleshooting any issues, providing both on-premise and cloud support.

Web.com has grown organically and through acquisitions, so we had a lot of offices with a lot of different technology. Teleopti WFM is a platform that integrates into all of our current infrastructures, as well as, as we look to the future, we can expand it as our company grows.

Angelo Arezzi, Director, Operations Support at Web.com