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Here to Help
No Matter When or Where

We understand that you work hard to maintain and drive your contact center’s operations and IT. Teleopti Service Desk Engineers have years of software and WFM experience that you can rely on and are there to support your success and guide you through any challenge that comes along. Our aim is to make your WFM life a smooth, stress-free one.

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Whenever you need us, we’re there

Reachable 24/7, whenever you have a major issue our team is there to log your case and start you on the way to a solution. We’re a global service desk, with support engineers and teams located in offices across the world, offering support to all regions across every time zone. Our teams collaborate, whether it’s in-person or between our multinational offices, to make sure your case gets exactly the support it needs in the shortest time possible.

More than technical support

While technical support is a vital component in the service we offer, we understand that sometimes you’re on the search for insights and guidance more than solving a technical matter. Teleopti’s Service Desk can assist in a variety of ways: user guidelines, administration help, connecting you to the right Teleoptimist, application training or undergoing software updates.

Service with a human touch

The Teleopti service desk team always works with the company’s core values in mind: Commitment, Closeness, Speed and Professionalism. We are dedicated to supporting you, ready to collaborate on anything.

Support for cloud and on-premise

Whether your Teleopti WFM solution is on-premise or cloud-deployed, or you’re moving from on-premise to the cloud, we’re on hand to help. Just get in touch. We'll make the transition a secure, smooth one.

Resources close at hand

The Teleopti Customer Center offers a whole host of resources with product documentation, FAQs, service specifications alongside the online wiki so that you can access everything need, easily.

Opening a ticket with Teleopti is always a guarantee to get an answer and have the issue fixed quickly. It’s great to have Teleopti Service Desk open in the US and China as well as the Stockholm office. They really can handle "follow the sun" support, suiting the business needs of big companies.

Olivier Malnory, Contact Center Application Specialist, Nespresso