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With You Through Every Step of Your WFM Journey

Whether implementing Teleopti WFM for the first time, consulting with your WFM planning team on how best to manage and optimize your unique contact center environment, or giving hands-on support, Teleopti Professional Services is there to guide you. Dedicated consultants and project managers are ready with training and recommendations on how to get the most value out of Teleopti’s workforce management suite.

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Supporting you with the right team

We put together the team with the best expertise for your project, expertise of working in your industry or contact center setting. From there you have a team that are committed to your success, working closely with you throughout. No matter where you are, we have experts across the world that can speak your language and understand the legislation and culture of your region.

Making sure you’re on track

Communication is key throughout projects but even after you go live our team are there when you need. Project managers offer follow-up to make sure you’re getting all you can out of the solution. Our follow-up service offers monthly consultations for the first six months after implementation with the next stage being twice-yearly calls to see if you could use the tool better, need any training top-ups and generally check all is going well.

Training specialized to your needs

Depending on if you need an introduction to WFM, to dig into a particular module, role-specific training for supervisors or hands-on application. ou can equally choose whether to have in-person, classroom sessions or meet with consultants online.

Whatever the system, we integrate

Our technical services team of integration experts work on the seamless unity between all your systems and Teleopti WFM. Dynamic integrations ensure accurate, insightful and instant statistics for forecasting, scheduling, real-time monitoring and reporting with WFM software.

Securing your data

Receive training on how to handle your WFM employee information in the best way with the in-built security measures in Teleopti WFM. Equally you can trust in our team to ensure the safety of your data and a smooth journey as you join us in the cloud or transition from an on-premise environment to the cloud.

The Teleopti team goes above and beyond with every interaction. They hold your hand through every step of the process – and the ongoing support is sensational.

Dan Ritson, Manager, Workforce Management & Reporting, SE Health