How would you describe the flexibility at your contact center? Do your employees have the freedom to pursue their best work?

The costs of having an inflexible, rigid environment are huge.

When employees are allowed to focus on their higher level work, there is a demonstratable impact.  Employees that are engaged are:

8.5x

More likely to stay than leave within a year

4x

More likely to stay than dissatisfied colleagues 

16x

More likely to refer friends to their company  

3.3x

More likely to feel extremely empowered to resolve customer issues

Further, each new agent hire is estimated to cost the contact center $10,000 to $20,000 in training, direct recruiting costs, and lost productivity during ramp up.


Do these following challenges
feel far too familiar?

Contact Center Manager

“I want to run a flexible organization where people want to work and be seen as a trusted leader that allow my employees to thrive in all facets of their life.”

WFM Planner

“Morale is suffering due to a lack of flexibility. There is only so much I can do with last minute or intraday requests. I want to be seen as fair and helpful with requests, but I don’t have the time.”

Employee

“Whether I have to move my break to take care of something personal or just because I want to have lunch with a friend, I love being able to make that change without having to bother my manager.”

Build flexibility and freedom for all
with  agent self-scheduling

Accelerate contact center freedom with self-scheduling technology.


Increase Flexibility and Freedom

Transition from a rigid, manual working environment to a flexible, digitally optimized workplace

Optimize Intraday Activities

Automate processes related to lunch, breaks and other activity requests

Foster Transparency and Fairness

Remove politics from the planning process

Elevate the Customer Experience

Enable employees to focus on their most important work – like taking care of your customers.

Sign up for Webinar

Freedom for Employees:
The Value of Self-Service

October 29, 2019
10am ET / 4pm CET
1pm ET / 7pm CET