Teleopti and PeakView Enable Exceptional Customer Experiences with New Partnership
Teleopti, a top, global vendor for workforce management (WFM) software and PeakView Communications, leading provider of cloud application solutions, have now partnered. Together, Teleopti and PeakView will bring a dynamic solution to the ever-changing business needs of the Cloud Contact Center.
PeakView supports enterprise companies, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on Cloud Contact Center solutions. Teleopti WFM Cloud delivers a functionality-rich platform while seamlessly integrating with leading Cloud Contact Center solutions for workforce forecasting, scheduling and management that’s accurate and efficient. Jointly, they bring an unparalleled solution and remarkable customer experience opportunities to their customers.
“Teleopti’s Workforce Management solution is among the best in the industry. This partnership empowers us in our mission to provide superior solutions to our clients, especially in the Cloud Contact Center space. We look forward to continued, accelerated growth and success as a result of this partnership,” said Adam Rennert, President and Co-Founder of PeakView.
With the IT landscape transforming at lightning speed, contact centers must keep up to remain competitive. By leveraging cloud-based applications, unmatched efficiencies, flexibility and scalability are gained, as well as the richest features and the latest functionality. With this new partnership, customers will have more options to address their specific need, leveraging PeakView’s expertise in the Cloud Contact Center space and solution consulting.
“I couldn’t be more excited to partner with PeakView, they are undisputed Contact Center experts in the industry. Both Teleopti and PeakView are focused on helping organizations optimize their customer service delivery and both are well known for having the highest customer satisfaction in the industry,” said Rob Clarke, VP of North America Sales at Teleopti. “There couldn’t be a more perfect fit.”
About PeakView Communications
PeakView supports enterprise companies, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on Cloud Contact Center solutions. PeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. PeakView’s mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.
For more information, contact:
Adam Rennert, President, Co-Founder
Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.
Founded in 1992, Swedish-established Teleopti has customers in 90 countries, offices in Sweden, United States of America, Canada, United Kingdom, Russia, United Arab Emirates, China, Germany, Brazil, South Africa, Malaysia, Finland and Norway – and a comprehensive global network of partners. With a record of continuous net profitability for 25 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner. Find out more: www.teleopti.com.
Alyssa Fishwick, Content Manager, Teleopti
Phone: +46 70 364 63 96