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Customer Service Planning with AI & Digitalization

Digitalization of the contact center has Read more

Digitalization of the contact center has expanded communication options to customers. Increased automation and  AI have introduced chatbots as a part of customer engagement. So how can contact centers include and plan for AI and digitalization in their service? There are boundless opportunities for WFM with machine learning driving even more unique, data-driven staffing and new ways to assist and engage staff