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Teleopti

Revolutionize how you plan and manage your workforce. Our cloud & on-premise software makes life easier for employees, quicker for customers and better for business.

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Targeted Success for Sustainable Business

Business today holds many demands, demands that are ready to be turned into opportunities. Focused 100% on Workforce Management (WFM) solutions and software, we have the knowledge, experience and technology to add strategic value to key areas of business success for your company.

Engage your employees

Involving and motivating your team is more than an added bonus. It drives customer experience and business success. We understand that. We nurture it.

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Power your customer experience

Building an organization that is fueled by the customer experience makes sound business sense. And it’s easy using the latest WFM techniques and our proven capabilities.

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Drive digital transformation with data

Managing data effectively is essential for business in the digital world.  Harness the power of data using WFM to gain greater contextual knowledge of your customers and your employees.

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Suite sophistication, all in one place

Combining optimized staffing with employee engagement possibilities, Teleopti WFM enhances visibility, adaptability and performance. Mobile-ready, agent-friendly, meet a solution that catalyzes operational potential in the cloud or on-premise.

  • Forecast and plan upcoming work volumes to meet demand

  • Analyze and improve real-time and historical performance and agent activities

  • Empower and involve employees for aligned planning processes

  • Notify workforce of updates with clear communication channels

  • Train and develop the competency of employees


Explore workforce management with Teleopti

Push your customer service to the next level

Discover each and every opportunity with Teleopti WFM

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Trusted by companies across the world

Join over 1,000 businesses using Teleopti WFM to empower their workforce planning and humanize the workplace


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What's your role?

Teleopti supports every role in your contact center's operations

Workforce Planner

I plan our customer service interactions

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Contact Center Manager

I look at the big picture for our customer service operations


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IT Operations Manager

I organize the technology behind our customer communications

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Customer Service Representative

I interact directly with our customers

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Is your business efficient enough?

Use the Teleopti WFM Savings Calculator to find your company’s potential profitability.
What time and money could you save?

Calculate your ROI

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