Combining optimized staffing with employee engagement possibilities, Teleopti WFM enhances visibility, adaptability and performance. Mobile-ready, agent-friendly, meet a solution that catalyzes operational potential in the cloud or on-premise.
Forecast and plan upcoming work volumes to meet demand
Analyze and improve real-time and historical performance and agent activities
Empower and involve employees for aligned planning processes
Notify workforce of updates with clear communication channels
Train and develop the competency of employees