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Teleopti

Revolutionize how you plan and manage your workforce. Our cloud & on-premise software makes life easier for employees, quicker for customers and better for business.

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100% WFM

We are 100% committed to providing the ultimate software, service & support 

Leading WFM innovation

Our complete focus is on creating a best-of-breed solution, second to none. Companies need the best to be the best.

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Enabling employee engagement worldwide

Involving and motivating your team is more than an added bonus. It drives customer experience and business success. We understand that. We nurture it.

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Driving customer success & satisfaction

We support every stage of a company's journey with Teleopti. Software is just one, vital part of that path, there's much more along the way.

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Suite sophistication, all in one place

Combining optimized staffing with employee engagement possibilities, Teleopti WFM enhances visibility, adaptability and performance. Mobile-ready, agent-friendly, meet a solution that catalyzes operational potential in the cloud or on-premise.

  • Forecast and plan upcoming work volumes to meet demand

  • Analyze and improve real-time and historical performance and agent activities

  • Empower and involve employees for aligned planning processes

  • Notify workforce of updates with clear communication channels

  • Train and develop the competency of employees


Explore workforce management with Teleopti

Push your customer service to the next level

Discover each and every opportunity with Teleopti WFM

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Trusted by companies across the world

Join over 1,000 businesses using Teleopti WFM to empower their workforce planning and humanize the workplace


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What's your role?

Teleopti supports every role in your contact center's operations

Workforce Planner

I plan our customer service interactions

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Contact Center Manager

I look at the big picture for our customer service operations


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IT Operations Manager

I organize the technology behind our customer communications

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Customer Service Representative

I interact directly with our customers

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Is your business efficient enough?

Use the Teleopti WFM Savings Calculator to find your company’s potential profitability.
What time and money could you save?

Calculate your ROI

See the latest insights and news from Teleopti