Cisco SolutionsPlus

Teleopti workforce management (WFM) is available on Cisco SolutionsPlus which means easy collaboration with a leader in WFM cloud solutions known for award winning service and support.

Cisco contact center partners and customers can now create a complete and single-sourced WFM solution from Teleopti through the Cisco SolutionsPlus program. Teleopti WFM Cloud is on the Cisco Systems global price list providing channel partners and their customers with enhanced, streamlined procurement and post-sales support of the solution.

Value of partnering with Teleopti

Teleopti combines an advanced cloud-based contact center WFM platform with a channel focus and a caring company to support channel partnerships all the way including:

  • Absolute channel loyalty – including simplified sales with unique Cisco SKUs, and end-to-end product support
  • Best-of-breed WFM – which delivers a functionality-rich platform for workforce forecasting, scheduling and management to improve operational accuracy and efficiency, employee engagement and customer satisfaction
  • Satisfaction for joint customers – with market-leading service level agreements (SLAs), 9 out of 10 customers recommend Teleopti to others, year after year
  • Collaborative sales process – by keeping close, Teleopti partners are assisted throughout the sales process with pre-and post-sales support and on-going training. Check our knowledge center for customer success stories for a closer look and here is what a long-term partner had to say:

Bucher + Suter have been a reseller of Teleopti WFM for over a decade and we find them very easy to work with. They have a strong product and their support is outstanding. I recommend other Cisco partners to work with Teleopti, they will go the extra mile for your customers

Martin Wüthrich, CEO, Bucher + Suter

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Benefits of a complete solution from Teleopti and Cisco

Teleopti WFM Cloud complements and augments Cisco's advanced technology products to create complete solutions. Having been the first in the industry to provide a WFM solution for multi-skill, multi-channel forecasting and scheduling, Teleopti WFM Cloud delivers:

  • 100% cloud credentials - Teleopti has over 10 years’ experience in the Software-as-a-Service (SaaS) business and the cloud-based WFM solution has out-of-the-box integration possibilities to multiple Cisco platforms including UCCX, UCCE, PCCE and HCS as well as hundreds of other solutions to align multiple data streams. Teleopti WFM Cloud licensing scales to customer needs allowing it to expand in growth periods and can then reduce at quieter times. What’s more customers only pay for what they use
  • Solution innovation - Teleopti collaborates with transformational companies and technology to drive AI-infused, cloud-based developments that are game changers for the WFM field. Latest developments include a Bot to handle absence requests from agents without a team leader or planner being involved and a new patented algorithm for Chat agent resourcing calculations. Continued advances in multi-channel scheduling for contact center agents will keep Cisco partners ahead of the competition
  • All a customer will ever need in one place - an extensive set of capabilities right out of the box covering core forecasting, scheduling, intraday management, reporting, and preference handling. Users connect and collaborate with their workforce via clear email and app notifications, calendar linking and desktop notifications as well as real-time monitoring. Agents are engaged and empowered with comprehensive request options and schedule access via mobile app.
  • Improved compliance and regulation - automating the WFM process reduces the manual work for resource planners and improves the accuracy of historical data meaning more exact shift overviews which drives better compliance and regulations and a fairer working environment for agents

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Why customers choose Teleopti?

  • 100% WFM - Teleopti leads the way for innovation as a result of being a best-of- breed WFM provider which means that all our effort goes into providing the best product, delivery and support

  • Award-winning service and support - marketing-leading SLAs for cloud support plus centralized updating and maintenance across the multi-tenant platform means Teleopti is consistently awarded the top score in customer satisfaction surveys and achieved top place for Overall Vendor Satisfaction for the last 4 years in the WFM Product and Market Report by DMG

  • Proven return on investment (ROI) - Aberdeen Group studies show that Teleopti customers are 23% more efficient than other contact centers. Within a year of implementation, Ontario Teachers Insurance Plan (OTIP) had saved over $300,000 USD, read how.

  • Pioneering employee engagement - is built into the company’s DNA, Teleopti has spent 25 years developing a WFM product with a multi-dimensional approach to engage with a contact center’s frontline, its people. Functionality supports employee work-life balance, empowerment, motivation and development, all leading to outstanding customer experiences

  • Global sales and support - trusted by 1000 customers in 90 countries around the world and with 25 years of profitability and growth, more than 9 out of 10 customers recommend Teleopti to others, year after year

Don’t just take Teleopti’s word for it – listen to what Cisco and Teleopti customers have to say about our unified contact center solution