December 16, 2015

Teleopti – VoiceCyber WFO solution recognized in Gartner’s 2015 Magic Quadrant

“Our inclusion in Gartner’s Magic Quadrant for the first time is a great honor for us as well as for Teleopti, which provides the key WFM component to the WFO suite,” says Thomas Leung, CEO at VoiceCyber. “It’s indicative that our joint, cutting-edge solution is gaining ground here in the Asia-Pacific (APAC) region, where we already possess significant market presence as well extensive experience of the different cultures and languages.”

"Consistently being recognized with our partners by Gartner in helping companies optimize their call centers is a reflection of the credibility we’ve earned worldwide,” says Olle Düring, CEO at Teleopti. “Thanks to our strong collaboration with VoiceCyber since 2010 and now with our joint positioning as the first and sole joint APAC vendor in the Magic Quadrant, we’ll gain even greater traction in the APAC region, a rapidly growing market for call-center technologies.”

VoiceCyber and Teleopti have been successfully deploying flexible, customized solutions. The majority of joint customers cite ease of use and deployment as well as high functionality ROI as key selection factors for the WFO suite. Being a customer-centric driven operation, VoiceCyber provides strong local support with quick response times. Speech analytics is delivered via local partnerships to accommodate different language nuances. It is expected that the planned increases in well-featured workflows will appeal to an even greater customer base.

“Teleopti, with its focus on flexible, open standards and employee empowerment, as well as its availability in 25 languages, is an ideal partner for us,” says Thomas Leung. “That and the fact that Teleopti has also achieved the highest customer-satisfaction ratings in the industry worldwide add a seal of undisputable quality to the WFO suite.”

About Teleopti

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. 

Founded in 1992, Swedish-established Teleopti has customers in over 75 countries, offices in Stockholm, Oslo, Helsinki, London, Duisburg, Moscow, Istanbul, Dubai, Beijing, Shenzhen, Kuala Lumpur, New York, Atlanta, Denver, São Paolo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner. Find out more:

For more information:

Contact:  Olle Düring, CEO Teleopti AB
Phone: +46 709 21 81 10

Media contact: Camilla Arneving, Head of Marketing
Phone: +46 72 222 81 04