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March 22, 2016

Teleopti To Present at SWPP Conference in Nashville, TN

Teleopti's Blair McGain to discuss Capacity Planning at SWPP conference in Nashville, TN

Teleopti, a global leader in workforce management software for contact centers, will attend and present at the 2016 SWPP Annual Conference being held in Nashville, TN at the Omni Nashville hotel on April 4 - 6, 2016.

Blair McGavin, Senior Workforce Management Consultant will present and discuss capacity planning with particular emphasis on shrinkage and occupancy. He will provide insights and best practices on how to accurately plan for your future FTE requirements.

Stop by and visit our booth. We look forward to seeing you there.



About Teleopti

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

Founded in 1992, Swedish-established Teleopti has customers in over 80 countries, offices in Stockholm, Strängnäs, Oslo, Helsinki, London, Moscow, Istanbul, Dubai, Johannesburg, Beijing, Shenzhen, Kuala Lumpur, New York, Atlanta, Denver, São Paulo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner.