March 17, 2016

Teleopti publishes eBook to educate on the benefits of cloud-based workforce management in the contact center

Teleopti, a leading provider of solutions for strategic workforce management (WFM), today announced the relaunch of the company’s eBook.  Entitled “What’s keeping you from workforce management in the Cloud?” the easy-to-read document is designed to educate time-pressed contact center leaders and IT directors on the benefits of cloud-based WFM.  Despite research indicating that “WFM Cloud is one of the top-ranking investment priorities for contact centers”, the reality suggests that uptake of the technology is slow.  The results include significant cost and time savings, lower total cost of ownership (TCO) and a tangible return on investment (ROI) in the first month of deploying the latest WFM in the Cloud solutions.

Teleopti’s eBook tackles the ten most common concerns associated with adopting a cloud-based approach to WFM and then dispels the myths surrounding each one, namely: simplicity, functionality, cost, integration, scalability and flexibility, security and data theft, capacity and speed, reliability, legalities surrounding international data storage and regulatory compliance. The publication also outlines the benefits of Cloud based WFM including significant cost and time savings, lower total cost of ownership (TCO) and a tangible return on investment (ROI) in the first month of deploying the latest WFM in the Cloud solutions.

Jeremy Hamill-Keays, Product Manager at Teleopti commented, “With the IT landscape transforming at lightning speed, contact centers must keep up to remain competitive.  However, organizations are often hampered by certain misconceptions about WFM cloud-based technology and are missing out on some real operational and business benefits.  Better planning, tracking and monitoring of schedules means increased agent productivity.  In addition scheduling staff well empowers them to deliver a faster, personalized customer experience that boosts loyalty and sales.  With a little help and guidance from our eBook, we hope that contact center leaders and IT directors will be persuaded to embrace WFM in the cloud and derive the benefits including unmatched efficiencies and scalability as well as the richest features and latest functionality delivered directly to their organization without the need for time consuming upgrades.”

Solutions such as Teleopti’s WFM solution delivered via the cloud take away the burden and hours spent on buying, replacing, adding or removing hardware and software.  There is no need for expensive new equipment because the whole infrastructure including maintenance, innovation and 24/7 support is included in the user fee with customers paying for as many agents as needed.  Other benefits include: rapid one-day deployment; easy integration to existing infrastructure, high levels of security and virtually unlimited capacity which can allow for seasonal fluctuations.  

Click the link to download a copy of Teleopti’s eBook “What’s keeping you from Workforce Management in the Cloud?” 


About Teleopti 
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophis¬ticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. 
Teleopti provides everything necessary to effectively manage staff, forecast demand, create schedules automatically, develop accurate and insightful reports and improve overall customer satisfaction. 

Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paulo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20 years and with high customer satis¬faction ratings, Teleopti serves as a reliable partner. Please visit

For more information please contact:
Media Contact: Camilla Arneving, Head of Marketing
Phone: +46 722 22 81 04