June 18, 2018

Teleopti Partners with ViPcom to Deliver Outstanding Solutions for Superior Customer Experience

Teleopti, a top, global provider of workforce management (WFM) software, is proud to announce its partnership with ViPcom, the specialist in the Dutch market for customer contact solutions and optimization. Together, Teleopti and ViPcom will take ensure their customers to provide an excellent experience for their customers, all while involving and engaging their employees. 

Teleopti helps businesses plan and optimize their communication workloads at the same time as engaging employees to deliver a superior customer experience. ViPcom designs, builds and improves contact centers for customers who wish to achieve exceptional customer service, now using Teleopti WFM to schedule customer service agents and attain even higher customer satisfaction. Joint customers will benefit from a seamless solution provided by two leaders for communications and contact-center platforms; receiving outstanding service and support. 

To develop and drive their customers’ success even further, ViPcom and Teleopti jointly sponsor the KIRC foundation ‘Klantinteractie Research Centrum’ – in English, The Customer Interaction Research Center. The foundation’s goal is to improve the knowledge of professionals in the customer interaction field. KIRC performs scientific research and market research for organizations. Such customer experience exploration is something both Teleopti and ViPcom support and value.

“We are thrilled to partner with ViPcom since both companies share the same business values and VipCom’s market expertise and success is the foundation for a strong partnership in the Netherlands,” said Martin Degn, Business Manager at Teleopti. “The collaboration between our two platforms will help businesses be more productive, efficient and competitive when it comes to meeting the needs of both employees and customers.”

“The opportunity to harness Teleopti’s WFM functionality to answer the needs of existing and future customers in their efforts toward great customer experiences and employee empowerment is extremely exciting,” commented Wim van Tol, Sales Director at ViPcom.

About Teleopti

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.

Founded in 1992, Swedish-established Teleopti has customers in over 85 countries, offices in Sweden, United States of America, Canada, United Kingdom, Russia, United Arab Emirates, China, Germany, Brazil, South Africa, Malaysia, Finland and Norway – and a comprehensive global network of partners. With a record of continuous net profitability for 25 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner.

Media contact:

Alyssa Fishwick, Content Manager, Teleopti
Phone: +46 70 364 63 96
Email: alyssa.fishwick@teleopti.com

About ViPcom:

The call from customers for a seamless 'Omnichannel' customer journey is linked to the growing number of organizations that recognize customer experience (CX) as an important distinguishing factor in their business operations. Customers want immediate response and 100% adequate answers to their questions and problems!

ViPcom designs, builds, and improves contact centers for customers who want to achieve superior CX and use Teleopti for the planning of the agents to achieve this. Teleopti WFM gives you the best solution in the Cloud or ‘on premise’ for efficient planning with superior engagement of your customer agents.

ViPcom is well recognized in the Dutch market as Avaya Contact Center specialist with customer in the Netherlands and Europe, and is many times rewarded for this specialism. For more information: www.vipcom.nl

Media contact:
Wim van Tol, Sales and marketing, ViPcom
Phone: +31 88 8472 666
Email: wim@vipcom.nl