September 27, 2016

Teleopti honors Web.com with a Customer Experience Award

Teleopti, a global leader in workforce management software for contact centers, recently named Web.com (NASDAQ:WEB), a leading provider of Internet services and online marketing solutions for small businesses, its 2016 North America Customer of the Year.

Teleopti announced Web.com as the first winner of its Customer of the Year award during its Fourth Annual North America User Forum in Austin, TX on September 14, 2016. Web.com serves over 3.2 million customers, and began its partnership with Teleopti in 2013. During the forum, Web.com discussed how Teleopti enables the company to unleash their passion for helping small businesses get online.  Web.com has made significant progress on many fronts including increasing customer satisfaction from 88% to 93%, lowering call abandonments, and reducing escalations by 50% over two years.

“Web.com has been a valued customer of ours for years and truly exemplifies our core values of quality, commitment, professionalism and speed,” said Teleopti Inc. Vice President of Sales, Eric Chanh. “We are proud to honor them as the first winner of this annual award.

“Teleopti’s workforce management solution has helped us take our customer service to the next level by allowing us to focus more on doing what’s right for the customer and less on standard metrics,” remarked Angelo Arezzi, Director of Operations at Web.com. “Each time we interact with the team at Teleopti, it reinforces why they are top rated in customer service.”

 


 
About Teleopti

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

Founded in 1992, Swedish-established Teleopti has customers in over 80 countries, offices in New York, Dallas, Denver, San Diego, Stockholm, Strängnäs, Oslo, Helsinki, London, Moscow, Istanbul, Dubai, Johannesburg, Beijing, Shenzhen, Kuala Lumpur, São Paulo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner.

About Web.com

Web.com Group, Inc. (NASDAQ:WEB) provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is owner of several global domain registrars and further meets the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, eCommerce solutions and call center services. To get more information, visit web.com; follow Web.com on Twitter @webdotcom or on Facebook at facebook.com/web.com. For additional online marketing resources and small business networking, please visit the Web.com Small Business Forum.