Teleopti
is celebrating it’s tenth year anniversary operating in the MENA region.
It
was in 2006 that Teleopti management team understood the need to expand its
business into this fast evolving region, and within a year a representative
office was opened. The results quickly exceeded expectations.The company started with just a
couple of employees and one customer, but now boasts more than 50 established
customers. Teleopti’ s customer list varies from major Telecom operators,
banks, and many different verticals within the region. Teleopti ranks number
one when it comes to the number of customers and sold licenses, a number that
tops all competition.
“I vividly remember
my first deal closing. Teleopti has undergone spectacular growth since. We
proud ourselves in taking part of transforming the face of customer service in
the region”, commented Hossam Amer, Regional Manager, Teleopti MENA. "Over
the past decade we have witnessed contact centres transforming, we can say with
absolute confidence that they are on the right track”, Hossam adds.
Teleopti has been
named leading worldwide WFM vendor by DMG Consulting for the second
consecutive year. A ranking attributed in recognition of the remarkable efforts
made to continue developing a first-class workforce management solution, and
the engagement towards customer satisfaction “With such an honor comes
great responsibility. We are constantly on the lookout for opportunities for
improvement. We enter 2016 with strong determination, aspiring to sustain our
leading position next year as well”, says Olle Düring, Teleopti CEO.
The 10 year
anniversary milestone not only marks off hard work and thriving, it is the
occasion to look back and evaluate our achievements as well as our pitfalls.
“With over50 customers – and counting –
across the region, we are committed to keep on providing top-quality service to
our customers, thus enabling them to do the same”, says Hossam Amer.
Over the past 10 years, the
region’s technology consumption has increased. The Middle East has taken on the
challenge to drive customer service to the next level, investing heavily in
new technologies, and nurturing a qualified workforce. The Middle East
represents a coveted market that constantly unfolds new opportunities, and at
the same time challenges all boundaries.“We
are geared up for the next 10 years, learning more, pushing ourselves to
address the needs and challenges of modern day learning and development
professionals by coming up with innovative solutions which redefine the way
contact centres operate. Pushing the ambition a little bit further, we want to
be the foremost WFM vendor in the region and in the world”, saysMagnus Geverts, Chief Business Development
Officer.
Teleopti has spent
tremendous efforts to establish and develop long-term partnerships, adding
value to each other, performing at the highest level, and cultivating mutual
trust"Building strong
partnerships has always been at the core of Teleopti’s strategy. When we look
at the list of partners we have worked with in the last 10 years, it is in
itself a testimony of how much we have grown as a solution provider and as an
organization”, saysHossam Amer.