June 17, 2015

Teleopti brings agility and sophistication to customer interactions for Mitel contact center customers

Today Teleopti, a provider of Workforce Management (WFM) solutions and Mitel(R), a leader in business communications announced that Mitel has become a reseller of the Teleopti WFM solution.  

The agreement will integrate Teleopti WFM with the contact center offerings for Mitel’s MiVoice Business and MX-One platforms to deliver an enterprise caliber workforce management offering to Mitel’s global channels and customers.  The companies will also devote marketing and consulting resources to help generate awareness and adoption of the solution.

As part of the announcement, Brian Spencer, vice president of contact center sales for Mitel and David Påhlman, president of Teleopti Inc. discuss what the partnership means for customers. 

Why has Mitel and Teleopti entered into a partnership?

Brian: Mitel wanted to strengthen its contact center offering with market leading workforce management on a global basis. Factoring in global reach, mutual customers, industry leadership and capability, Teleopti was a natural fit.

What was behind the decision to team up with Mitel?

David: Teleopti and Mitel have a strong alignment in channels and go to market strategies, as well as a substantial joint customer base across all sizes of contact centers. Culturally we are a great fit. Mitel has placed a strong emphasis on delivering innovative solutions that drive a differentiated end user experience which is something we at Teleopti also believe in. 

How will this partnership benefit your customers and channels?

Brian: Customers benefit from a seamless solution from two leaders in communications and contact centers. Channels receive a single global offering inclusive of product, services and support for sophisticated and large contact centers.

How will this alliance help both companies compete in today's market?

Brian: Mitel strategically leverages partnerships with market leaders to deliver customers a total contact center solution. This strategy makes us nimbler, more responsive to changing demands. Partnering with Teleopti fits this strategy.   

David: Mitel customers will gain easy access to the most advanced and user-friendly workforce management software in the market, to help them optimize staffing and increase operational efficiency across all channels.  

Teleopti WFM solution is available for the Mitel channels and customers with immediate effect. 

The partnership was launched at the 17th Annual Call Center Week in Las Vegas and the Mitel and Teleopti solutions are on display in booth 525 (Mitel) and booth 308 (Teleopti).

 


About Teleopti
Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Teleopti has customers in over 80 countries, and a comprehensive global network of partners. Find out more: www.teleopti.com and follow us on Twitter @Teleopti.

For more information, contact
Teleopti WFM: David Påhlman, President Teleopti Inc.
Phone: +1 (917) 853 1173
Email: david.pahlman@teleopti.com 

Media contact: Camilla Arneving, Head of Marketing
Phone: +46 72 222 81 04
Email: camilla.arneving@teleopti.com 

Web: mitel.teleopti.com
Info: info@teleopti.com