November 3, 2015

Teleopti and METCO Strengthen Long-Term Strategic Partnership in Kuwait

A long-term successful partnership is a must-celebrate occasion, especially when this partnership has paved the way for a series of successful business achievements. It was in 2008, that Hossam Amer, Business Manager at Teleopti at the time, sealed Teleopti’ s first deal with METCO, marking the beginning of a long-lasting collaboration. 

Seven years later, this partnership only got stronger and more fruitful achieving tremendous results and successful initiatives. Today, the number of common customers of Teleopti and METCO keeps increasing as new opportunities are tapped. The partnership has created new loyal customers in Kuwait, Iraq, and UAE, and the two companies are constantly exploring other future opportunities for collaboration.

“I see our partnership with METCO as mutually beneficial. Teleopti with more than 20 years expertise in workforce management, and METCO as a renowned ICT integrator in the region for more than 37 years have what it takes to boost customer experience above market expectations,” says Hossam Amer, Regional Manager Teleopti MENA.

In Teleopti, we firmly believe that the spine of the partnership is skills transfer: METCO employees have participated in several workshops, becoming equipped to support a better delivery mechanism to our shared customers “the possibility to easily work with METCO on highly technical projects, in large and small enterprises, enables our customers to enjoy both visibility and control over their call center operations to ensure future sustainable growth and competitiveness”, says Hossam Amer.

“Strategic partnering with a powerful international Software solutions provider such as Teleopti, has fortified our reputation of a leading telecommunication integrator, this partnership has allowed us to have incredible insight into the most pressing challenges our customers face, and use Teleopti WFM solution to propose adequate solutions and to ensure providing our customers with the cutting edge of technology” Says Nazareth Karakhanian, Director of Engineering - Enterprise -METCO.