den 29 juni, 2011

Teleopti in strategic partnership with Yucheng Technologies for WFM-solutions in the Chinese Finance Market

Teleopti AB and Yucheng Technologies have signed a strategic partnership agreement to jointly promote the Teleopti WFM Workforce Management solution in Beijing, China. Together, the companies will offer call centers in the high tier finance market one of the most sofisticated solutions on the market. Once the partnership was signed, an agreement to jointly implement Teleopti WFM in one biggest China Regional Banks could be signed as well.

We expect to raise customer satisfaction and bring more stickiness with customer operations with joint implementation of Teleopti WFM, the advanced workforce management solution. By involving WFM solution promotion and implementation, Yucheng could understand more on customer’s call center and its business relation with Yucheng’s applications in finance market segement”, said by Mr. Hong Weidong, CEO of Yucheng Technologies Limited.

Teleopti AB also expect to bring the most advanced customer experience to Chinese call centers in the finance industry with Yucheng, as we know that Yucheng is the top application and service vendor in the Chinese finance market, especially in big banks,” says Olle During, Teleopti AB CEO.


More about Yucheng Technologies:

Yucheng Technologies Limited (YTEC) is a leading IT service provider to the Chinese banking industry. Headquartered in Beijing, China, Yucheng has approximately 2,200 employees and has established an extensive network for serving its banking clients nationwide, with subsidiaries and representative offices in 23 cities. Yucheng provides a comprehensive suite of IT solutions and services to Chinese banks including.

1) Channel Solutions, such as web banking and call centers,
2) Business Solutions, such as core banking systems, foreign exchange and treasury management,
3) Management Solutions, such as risk analytics and business intelligence. Yucheng is also a leading third-party provider of POS merchant acquiring services in partnership with banks in China. Please visit