den 9 februari, 2009

Teleopti WFM Forecasts - A Free Product in the Teleopti WFM Solution Suite


Teleopti launches world-class workforce management tool for free: Teleopti WFM Forecasts  

The forecasting function of Teleopti’s award winning workforce management solution Teleopti WFM is now available for free download. With today’s launch of
Teleopti WFM Forecasts, Teleopti has developed a unique offering. It is the first advanced forecaster on the market that is completely free of charge, previously unheard of! This is no limited-time gimmick but a tool which will always be available free-of-charge.


Teleopti WFM Forecasts includes all the functionality of the forecasting module of Teleopti’s workforce management solution, Teleopti WFM and is based on the recently launched Teleopti WFM, version 7. This makes it one of the most powerful, flexible and user-friendly forecasting solutions on the market.


Important features of Teleopti WFM Forecasts include:

  • Multi-site, multi-skill, and multi-channel forecasting of contact volumes and staffing requirements
  • Variable timescale – intraday, daily, weekly, monthly, yearly
  • Historical data validation, seasonal variation analysis, trend analysis, campaign period considerations etc.
  • Step-by-step wizards for all workflows and easy-to-grasp graphical representations
  • Modern, friendly user interface which resembles Microsoft Office 2007

The superior functionality of Teleopti WFM Forecasts can bring tangible improvements to your contact centre operation. Effective workforce management starts with the forecasting of future workloads and staffing requirements. Accurate and reliable forecasting is, in turn, the basis for increased customer service and satisfaction, improved employee satisfaction, reduced costs and enhanced profitability.


“Not only will organisations which decide to use Teleopti WFM Forecasts benefit from vast operational improvements. Teleopti WFM Forecasts also represents a great opportunity for our existing customers to try some of the new and enhanced functions and get a taste of the improved workflows and modern user interface of Teleopti’s next generation workforce management solution, Teleopti WFM, version 7”, says Nils Bildt, CEO at Teleopti.


Visit to read more about Teleopti WFM Forecasts and download the product.