October 2, 2014

Vocalcom and Teleopti Partner in the Middle East

Teleopti, a leading provider of solutions for Workforce Management, and Vocalcom, a leading multichannel Contact Center Solutions provider have announced a regional partnership fusing their resources and expertise, and successfully integrating the pieces to develop a comprehensive solution and improved agility for project execution. All of this translates into better value for the customer.

The new partnership comes from understanding the increasing importance of a fully integrated, end-to-end solution designed for major service providers such as banks, airlines, and recently governmental bodies.

The Teleopti WFM solution is designed to help customers optimize their call center daily operations, stimulating agents’ commitment, and providing accurate forecasting to hinder performance shortcomings; thus; a better customer relationship management. Teleopti WFM is integrated into the Vocalcom contact center solution; capitalizing on eighteen years’ experience developing customer engagement, helping Vocalcom clients to better connect with customers, and building trusted relationships through a unified agent workspace.

This collaboration between Vocalcom MEA and Teleopti MEA will help companies in the region tap into the latest contact center technologies, providing decision makers with simple-to-use tools, real-time updates, and the possibility to monitor agents’ performance via a sophisticated set of KPIs, offering a solid platform with unrivalled functionalities spanning customer satisfaction. “We are excited to partner with Vocalcom, with great expectations. This new partnership is a natural extension of both our aspirations to pursue excellence in customer satisfaction. By combining Teleopti WFM and Vocalcom contact center solution, Vocalcom now offers an inclusive ‘All-In-One’ solution that meets evolving contact centers’ trends, greatly improving the customer experience. I am confident that both Teleopti and Vocalcom will benefit considerably from this relationship”, says Hossam Amer, Regional Manager Teleopti MEA.

“Working with Teleopti is a solid step for us in continuing the process of developing long-term partnerships and nurturing powerful relationships with our customers. It is also an opportunity for Vocalcom to expand our presence in the Middle East, one of the most promising markets. Teleopti has established its ability to capitalize on years of market leadership within different verticals, and this seamlessly integrates with our future vision in the region”, said Ali Kassab, CEO of Vocalcom Middle East.

 


 

About Vocalcom
Vocalcom is a global leader and technology provider of multi-channel Contact Center solutions for customer service, sales and telemarketing. Vocalcom challenges the complexity of existing Contact Centre solutions that are long to deploy, complex to manage and difficult to adapt. Designed by Contact Center people for Contact Center people, Vocalcom’s Effortless Contact Center™ provides clients with a solution that is fast to deploy, easily manageable and allows our clients to be innovative with the Customer Experience they provide. Used by over 3,500 companies in 49 countries, Vocalcom Effortless Contact Center™ is packaged as an inclusive all-in-one solution available on-premises or in the cloud.
For more information visit: http://www.vocalcom.com/
Email: info@vocalcom.ae
Call: +971 4 446 4100

About Teleopti
Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.
Founded in 1992, Swedish-established Teleopti has customers in over 75 countries, offices in Stockholm, Oslo, Helsinki, London, Duisburg, Moscow, Istanbul, Dubai, Beijing, Shenzhen, Kuala Lumpur, New York, Atlanta, Denver and Saõ Paolo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner. Find out more: www.teleopti.com

For more information, contact:

Contact: Hossam Amer
Phone: +971 50 7381814
E-mail: hossam.amer@teleopti.com

Media Contact: Mariam Akkar
Phone: +971 50 6558355
E-mail: mariam.akkar@teleopti.com