July 22, 2013

Teleopti’s workforce management solution now available in more than 30 languages

Stockholm, 22 July 2013: Teleopti,a global leader in workforce management (WFM) software for contact centres, today announced that their solution Teleopti WFM is available also in Japanese.

Teleopti WFM is a solution built to handle the complex work rules and requirements globally. With the addition of Japanese, Teleopti WFM is now available in more than 30 languages, and works perfectly for the unique needs of customers worldwide.

“We are pleased to work alongside Teleopti who is one of the few dedicated global suppliers of workforce management solutions, something that is very appreciated in the market. It is also in line with currecent signing of a global partnership with Teleopti. Together we can now provide the Japanese market with a best of breed WFO solution”, says Takeshi Koga, President ASC Japan

A user interface where each customer can use the product in their preferred language and with many localized features for specific needs means it can be configured (not customized) for many work rules. Examples are right-to-left screen orientation, “bus scheduling” in Turkey and time management features for special work rules in Germany as well as an overall flexible and user-defined rules engine.

Teleopti is a very customer driven company where the product development is based on customer input. The translation of Teleopti WFM into Japanese is proof of our close relationship with customers and partners and the importance we put on localization”, says Niclas Haner, Technical Director, Teleopti APAC

Teleopti has an extensive network of partners and many offices around the world which ensures extensive local support. The fact that 9 out of 10 customers would recommend Teleopti to others bears witness of their high customer satisfaction. 

About ASC
ASC is a leading global provider of innovative solutions to record, analyse and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organisations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organisations enhance reactivity in emergency situations.  www.asctelecom.com

About Teleopti
Teleopti is a leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM). The company is renowned for developing advanced and user-friendly solutions based on client requirements. Hundreds of enterprises around the world rely on Teleopti to achieve optimal operational efficiency in their contact center in order to provide the highest levels of service to their users. Teleopti has several local offices around the world and operates through a comprehensive network of partners. www.teleopti.com

 For more information:

Media Contact: Camilla Arneving, Marketing Manager
Phone: +46 72 222 81 04
E-mail: camilla.arneving@teleopti.com