May 8, 2013

Teleopti celebrated its 20th anniversary, with record order intake and revenue, concluding 20 consecutive years with year-by-year profits and continued high growth.

Teleopti, a global solution provider in workforce management (WFM) and telecom expense management (TEM) reported total revenues of SEK 150 million for the full year 2012, representing a 17 per cent increase. Earnings before interest and taxes (EBIT) amounted to SEK 16.3 million with net profit SEK 11.9 million. Teleopti continues to deliver strong positive results and growth in combination. The financial position is good with no debts and an AAA rating.

In May 2012, Teleopti celebrated its 20th anniversary in conjunction with the Teleopti Global Forum and hosted a gala dinner at the renowned Vasa Museum in Stockholm, attended by some 400 guests, including clients, partners and staff.

The 2012 anniversary year marked one of the company's strongest ever. Teleopti grew twice the industry and gained market shares. Order intake and revenue increased to record levels, with profitability intact despite several major market investments in APAC, Brazil and US. Five of the ten largest contracts of all time were closed in 2012, proving that Teleopti is in top form, capable of supplying the largest and most demanding of clients.

Nordic domestic markets continued to be strong and sales to new and existing customers even improved from the record year of 2011. A significant percentage of new clients had defected from competing suppliers.

Europe, including Russia, also performed well generating close to 30 per cent of the company's order intake. The office in Moscow, further strengthened by additional staff during the year, consolidated Teleopti’s position as the no. 1 provider of WFM solutions in Russia and other CIS countries. The Teleopti TEM solution made major breakthroughs in Russia as well, thereby significantly increasing Teleopti’s growth potential in that region.

The international expansion outside of Europe accelerated in 2012, with revenue more than doubling in the past two years. Teleopti’s successes in the BRIC countries; Brazil, Russia and China means that the size of the average customer continues to increase. Teleopti had a break-through in Brazil 2012 and Teleopti was the best-selling WFM solution in China.

Olle Düring, CEO of Teleopti, says: “This past year was a great year in the history of Teleopti. We are clearly on the right track, continuously expanding and delivering to meet the increasing demand for our solutions on the global market. Client loyalty and satisfaction is at an all-time high and the best in the industry. To say that I’m pleased with everyone’s hard work and contributions would be an understatement.”

In 2012, Teleopti continued to focus its development efforts on improving its WFM solution by addressing clients’ core needs; i.e. forecasting and scheduling optimisation. The Aberdeen research firm conducted an independent survey among contact centres, excerpts of results indicated that Teleopti clients showed a 23% greater level of agent utilisation than equivalent client groups using other solutions. Teleoptis adaptation to cloud services took significant steps forward, with 2012 seeing the completion of the first client implementations of the Teleopti WFM cloud solution, delivered on Microsoft’s Windows Azure.

The strategic decision to offer an open solution and to partner with best-of-breed solution providers is successful. In 2012, Teleopti and Zoom International provided a combined WFO solution that attracted attention in the Gartner Magic Quadrant for contact centres. Other open and best-of-breed partnership will follow.

“All in all, it has really been a fantastic year,” says Düring. “Our position in the market is strong and I believe that the progress and investments we have made this past year will speed up our continued international growth and profitability”