July 11, 2013

Huawei and Teleopti won order from Shandong Telecom

Beijing, China, 11 July, 2013: Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Huawei Technologies, received an order from Shandong Telecom. Huawei will provide a multi-media customer service solution to Shandong Telecom customer service. The solution includes Teleopti’s workforce management software, Teleopti WFM , and will manage both traditional phone skills and innovated multi-media service skills based on Huawei CTI interface and specific interface for multi-media service skills.

“China operators are seeking creative customer service technologies, and want to deploy multi-media service skills (including SNS, Social Networking Service) systematically to serve customers proactively. Furthermore, operators expect to monitor the customer’s feedback through those new skills. Huawei offered the total solution, and through Teleopti’s workforce management solution, the new service skills can be managed in a precise manner,” says Mr. Wang Wei, Huawei IPCC Director of product development team in Huawei BSS Business Unit.

Huawei is a leading global information and communications technology (ICT) solutions provider. For more information, please click here.

Shandong Telecom is part of the China Telecom Corporation. For more information, please click here

Teleopti Company Contact:
Cheng Ye
Sales Director, China
Tel: +86 1358 1753587