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July 2, 2013

Bank of Communications - Teleopti’s First Customer on the Chinese Finance Market

Beijing, China, 2 July, 2013: Teleopti, a global provider of  Workforce Management (WFM) solutions for large contact centres, has received an order for their workforce management solution, Teleopti WFM, from the Bank of Communications, a leading bank in China. The leading Bank Application and System Integration provider, Yucheng Technology, is responsible for this project delivery together with Teleopti. It is estimated that the full project will be delivered in the next 2 months.

”This is a breakthrough for Teleopti in the Chinese finance market. Teleopti is very proud to be working with the Bank of Communication's customer service and will make sure that the project will be a success. It also shows that the partnership with Yucheng is strong and that the cooperation has brought successful results in the bank sector,” says Olle Düring, CEO at Teleopti  AB.

Mr. Zhu Jianmin, General Manager of Yucheng Technology CC BU, points out that the project is also another milestone for the cooperation between Teleopti and Yucheng. In the first phase of the project, Yucheng and Teleopti will implement WFM for more than 1200 agents, and after the initial implementation there is potential to set up advanced modules in the following 2 years.

Click here for more information about the Bank of Communications.

Click here for more information about Yucheng Technology.