May 9, 2012

Teleopti Announces Financial Results for Full Year 2011, the company’s 19th consecutive year with profitable, organic growth


STOCKHOLM, May 9, 2012—Teleopti, a global provider of Workforce Management (WFM) and Telecom Expense Management (TEM) solutions, today announced operating results for the year, ended December 31, 2011.

Teleopti reported total revenue of EUR 14.4 million for the full year 2011; increasing 10.6 % compared to the full year 2010. Earnings before interest and taxes (EBIT) equalled EUR 1.8 million, compared to EUR 0.3 million reported for 2010. January 1, 2011 Teleopti changed the revenue recognition method regarding annual maintenance and upgrade subscriptions to recognition over the contract period according to IFRS. All figures for 2010 are adjusted to compare over the years. Actual revenue applying previous method equalled
EUR 15.0 million with EBIT EUR 3.1 million.


During 2011 Teleopti continued to invest in its support capability for customers and partners. These investments, combined with a strong quality focus in product development, resulted in a continued very high customer recommendation rate; more than 9 out of 10 customers recommend Teleopti as a vendor. Today we have the most satisfied and the most loyal customers in the industry”, said Olle Düring, CEO of Teleopti.

Recent Highlights from 2011 and Q1 2012;

  • Passed 50% of customers on the latest release of Teleopti´s WFM solution, Teleopti WFM
  • Announced compliance with Microsoft Azure Cloud for both Teleopti´s WFM solution, Teleopti WFM as well as the TEM solution Teleopti Pro. Both product ranges are now available as cloud services.
  • An increasing number of customers expanded their use of Teleopti WFM beyond their contact centre operations, including retail, stores and back office.
  • Investments in China started to pay off, with major wins in the Chinese telecom market.
  • Opened office in Brazil followed by a number of successful projects.
  • Sales in Russia was strong with the largest workforce management order ever in 2011
  • Teleopti Inc. concluded its first full financial year in the US market, with a solid growth of client base and partner network.
  • Appraised to have the highest credit rating and has therefore received "Risk Class 5 - Gold Seal" from the leading credit reporting agency in Sweden, UC and AAA-rating from 2004.
  • Order intake in Q1 2012 was strong; the best ever since the company was founded, and 60% up over 2011 Revenue is up with 15% and EBIT increased with 40% compared with Q1 2011. During the same period cash increased by 38%.

I am proud that Teleopti, with a new executive management team continues to become even better and financially stronger and that the transition from a founder/owner management to a new professional management team has worked so well”, says Nils Bildt, Chairman and Founder.