May 23, 2012

Teleopti and ZOOM roll out integrated workforce and quality management solution for the contact center industry

Teleopti and ZOOM today announced a tight integration of their software products into a unified suite of performance improving tools for contact centers. The combined solution address a need in the marketplace for agile and innovative solutions, delivered from flexible and responsive vendors with a global reach.

The integration of Teleopti’s workforce management applications and ZOOM’s quality management means:

  • Contact centers can now combine resource, workforce and quality management in a single solution. Quality scores can be used to schedule training and agent availability can be used to schedule quality evaluations and coaching. 
  • Specific modules can be selected from both applications to create a customized package for contact centers of all sizes  

 

  

Teleopti and ZOOM are privately held European companies with a combined total of 33 years of experience in providing their global customer bases (1200 customers worldwide) with service and support through a network of 22 offices around the world. They have an extensive history of developing and successfully deploying innovative technology worldwide to provide value to their partners and customers.

ZOOM shares our core values around customer satisfaction and innovation. Together we provide cutting-edge products and unified consultancy to enable our customers to improve their contact center operations. ” says Olle Düring, CEO, Teleopti.

Both companies sell their solutions by means of an indirect sales model involving local and in many cases common partners.

The integrated solution and our unified sales process makes it easier for our partners to provide a complete, integrated WFO-suite to their customers.”, says Šimon Vostrý, founder and CEO, ZOOM International.

A unified sales point of contact has also been established with unified QM/WFM consultancy and price quoting.

  For further information, contact Teleopti AB by phone: +46 8 568 950 00 or by e-mail: info@teleopti.com   or contact ZOOM International by phone: +420 222 554 111 or by e-mail: sales@zoomint.com