April 18, 2012

Teleopti and QPC partner to help businesses dramatically improve service performance across their enterprise

QPC Australia and Teleopti today announced that they have formed a strategic partnership that introduces Teleopti's workforce management solution to the Australian market. Using QPC’s Management Information Gateway (MIG) and Teleopti WFM, the combined solution will enable organisations to improve customer service whilst reducing operating costs by accurately matching staff to work demand, increasing individual productivity and refining business processes.

Stephan Wagener, QPC's Workforce Management Lead and an ICMI Certified Associate says, “Teleopti WFM provides a full suite of workforce management tools, including a strong back office forecaster plus the best scheduling engine I have used. With the prevalence of back office now in workforce management, Teleopti WFM provides the cross channel strength we have been seeking.”

Over the past 15 years Teleopti has established itself as a leader in contact centre workforce management with accurate forecasting, advanced scheduling, reporting and powerful intraday management tools. Speaking about the new combined solution Olle Düring, CEO of Teleopti, says; “Working with QPC we are able to refine our enterprise-wide offering with accurate information from back office and other non-voice channels. The partnership will satisfy the considerable demand for our proven technologies within additional areas of a business and allow our customers to optimise more parts of their customer service enterprises.”

Over the past 20-years QPC has established itself as leading global WFO integrator with a focus on best practice.  QPC's Managing Director, Scott Chambers tells how QPC now believe that with their relationship with Teleopti they are now ideally positioned to support customers’ latest WFM needs.

About Teleopti
Teleopti is a leading provider of solutions for strategic Workforce Management as well as Telecom Expense Management. The company is renowned for developing advanced and user-friendly solutions with a strong customer focus. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service. Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners.

About QPC
QPC helps leading Asia Pacific companies like Telstra and National Australia Bank to improve business performance by enabling their customer service operations to surpass their operational and strategic goals. 

Our workforce optimisation solutions, contact management systems and educational services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centre and other service environments. 

Local support, world class company
QPC was established in Australia in 1990 as Callscan and has maintained its place at the very heart of the growth of the contact centre industry within the Asia Pacific region ever since. Today, QPC also has offices in Europe, the Middle East-Africa and North America providing exceptional local support and the reassurance that this commitment is backed up by the resources of a truly world class company.
More information at www.qpc.com/ap/