January 13, 2011

Teleopti strengthens workforce optimisation network with new CyberTech partnership

Teleopti Enhances CyberTech’s Comprehensive Voice/Data Recording Solutions Suite


STOCKHOLM, January 13, 2011 – Teleopti, the leading provider of solutions for strategic Workforce Management (WFM), today announced a partnership with CyberTech, the world’s fastest-growing and one of the largest call recording provider. Teleopti joins CyberTech’s other best of breed, award-winning providers of communications platforms, speech analytics software and enterprise storage systems.


”In CyberTech we have found a global partner which shares many of our values such as our strong belief in a best of breed approach, an indirect sales model and great customer satisfaction. Since we decided to include the SDK (Software Development Kit), enabling 3rd party integrations and add on development in every delivery of Teleopti WFM, we have seen more and more integrations taking place. The alliance with CyberTech puts a stamp of approval on this integration, which offers joint customers a new and strong WFO offering” says Olle Düring, CEO Teleopti.


Teleopti WFM is a world class workforce management solution that encompasses everything that’s needed to deliver outstanding agent and management performance in the contact center. The solution is especially strong on core WFM functionality such as forecasting, scheduling and reporting. Numerous options to further tailor Teleopti WFM into the contact center include real-time tools, agent self-service, WFO integration, payroll integration and third party add-on modules.


“We feel very strongly about the choice to add Teleopti to our application suite of contact center solutions,” said Cromwell Fraser, Director of Product Market Management at CyberTech International. “Their WFM software very nicely fits with our recording system and their culture and reseller distribution strategy aligns quite well with ours.  Together we believe we can help each vendor better service its clients and at the same time expand its growing global industry footprint.”

More information :
Contact: Olle Düring, Teleopti CEO
Direct Line: +46 709 218110
E-mail: olle.during@teleopti.com