February 18, 2011

Bucher + Suter and Teleopti Offer Turnkey WFM to Cisco Customers

Today Switzerland based Bucher + Suter AG (b+s) and Sweden based Teleopti AB announced a strategic partnership to substantially streamline how Workforce Management (WFM) solutions can be deployed for contact centres in Cisco’s ecosystem.

Workforce Management (WMF)
solutions and the deployment projects are often seen as complex. Combining proven solutions from Teleopti with services and support from b+s will substantially reduce the risk, lead-time, and cost of WFM projects. WFM customers include Swiss Post in Switzerland, Elisa in Finland, Mondial Assistance in UK, Garanti Bank in Turkey, Thomas Cook in Sweden and UkrSibBank in Ukraine. b+s and Teleopti now offer turnkey WFM projects to the Cisco’s ecosystem.
“b+s has been a partner to Teleopti for6 years, and we know them as extremely professional. They always excel in projects and we are confident that our joint customers get the best possible support when they turn to b+s”, says Olle Düring, CEO, Teleopti.
More info here

About Bucher + Suter
Bucher + Suter (b+s) is a worldwide provider of Cisco Unified Contact Center solutions. As a Cisco Advanced Technology Partner and member of the Cisco Developer Network, b+s provides systems integration and innovative software solutions including unified agent desktops, media routing adapters and smartphone integrations that help companies improve customer collaboration. In short: b+s creates intelligent contact centers.
In 2010, b+s received the Cisco Partner to Partner Collaboration Award in recognition of its many years of outstanding performance in this area.For more than six years b+s is deploying and supporting Teleopti Workforce Management solutions for Cisco customers and Cisco channel partners.