March 30, 2010

Teleopti WFM Solution Now Rated Avaya Compliant

The award-winning workforce management solution Teleopti WFM version 7.1 is compatible with key Avaya IQ version 5.0 solutions

DANDERYD, Sweden — Teleopti, a leading provider of workforce management and telecom expense management solutions, today announced that its award-winning workforce management solution, Teleopti WFM version 7.1 is compliant with key Avaya IQ version 5.0 contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.  

Teleopti WFM helps businesses manage, involve and improve all aspects of workforce management in today’s contact centres. Teleopti WFM version 7.1 is now compliance-tested by Avaya for compatibility with Avaya IQ version 5.0.

“Teleopti and Avaya have jointly developed the interface between Teleopti WFM 7.1 and Avaya IQ 5.0. Teleopti’s advanced solutions for contact centre workforce management along with Avaya IQ 5.0 will secure the new generation communication platform. The interoperability of Teleopti’s workforce management solutions and Avaya’s advanced contact centre solutions enables us to serve Avaya customers worldwide and testifies the strategic importance of the Avaya – Teleopti relationship,” says Enri Bimbashi, Product Manager at Teleopti.

Teleopti is a Gold member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.  

As a Gold member of the program, Teleopti is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J.  There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant.  Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

“By offering compliance testing to the many innovative companies like Teleopti who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya.  “They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.  For more information visit the Avaya Web site: http://www.avaya.com.  For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Teleopti             
Teleopti is the leading provider of solutions for strategic Workforce Management as well as Telecom Expense Management. The company is renowned for developing advanced and user-friendly solutions based on clients’ requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service. Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners. Visit our website www.teleopti.com to find out more.