September 27, 2010

Teleopti WFM Anywhere - Real time intelligence on the go

Today’s managers are seldom tied to an office chair, a desk or a computer screen. Always on the go, they need tools that help them keep an eye on their operations when and from wherever they choose. For these contact centre managers there is a groundbreaking new solution that easily fits into their pocket and the way they work. Introducing Teleopti WFM Anywhere, designed with the needs of modern managers and supervisors in mind! It provides a quick glance at the most important intraday performance reports directly from a mobile web browser.

A productive user experience for today’s manager Teleopti WFM Anywhere was developed from the ground up to perform on the mobile web browsers of today’s smartphones. Its clean interface and modern user experience are optimized for the small high resolution screens and advanced functionality of these devices. Intuitive navigation and natural touch gestures allow you to get things done quickly, easily and with style.

Stay ahead of the curve

The available reports let you keep track of developing trends, measure your contact centre’s availability and SLA, and be notified if resources are not present as planned. The reports below are available per interval or per day, for one skill or all:

  • Forecasted and Actual Calls
  • Answered and Abandoned Calls
  • Scheduled and Actual Agents
  • Service Level

“We have seen mobile devices and web applications become more and more common in the hands of our customers. Teleopti WFM Anywhere is an important step for bringing what’s really important for staying in control of operations directly to their mobile devices”, says Enri Bimbashi, Product Manager at Teleopti

Wherever you are, stay close to your business!