February 24, 2010

Presence Technology and Teleopti ally to optimize performance and management of the Contact Center

Presence suite is fully compatible with Teleopti solutions

Madrid, February 24, 2010.- Presence Technology, European company that provides all-in-one solutions for Contact Center market, and Teleopti, one of the leading providers of Workforce Management solutions, announce their partnership to optimize the performance and management of the Contact Center.

With this agreement, both companies will become technology partners to serve their customers by installing the best technology. Teleopti specializes in developing business solutions created from the customer's needs, easy to deploy and operate. Presence Technology offers a suite of solutions for contact center focused on solving, improve, implement and streamline the operation of contact centers.

"This partnership represents for us an improvement in the service we provide to our customers. Workforce management solutions offered by Teleopti perfectly complement the Presence suite and the combination of both technologies ensures a faster return on investment for our customers, "said Alfredo Gonzalez, Product Marketing Director of Presence Technology.

According to Jorge Martín, Iberia Channel Manager of Teleopti, “The business alliance with Presence is a big step for our goal to make alliance with the main players in the contact center market in Spain. Besides this, we can offer to potential customers of our solutions, presales, sales and after-sales processes with the best quality".

Presence Technology:
Presence Technology is a European software vendor specializing in advanced solutions that enable contact center to optimize resources and increase efficiency in the processes of interaction between companies and their customers. With a team of highly qualified professionals, the company has concluded agreements with many customers worldwide and has a network of strategic partners in Europe, Latin America, Africa and the United States that certify and support its projects worldwide.
For more information: www.presenceco.com

Contacto de Prensa
Cristina Sobrados
Tel. +34 91 224 17 53
Móvil: +34 600 47 80 73
csobrados@presenceco.com
Más información en www.presenceco.com