September 10, 2008

Teleopti and Larensa in partnership to further improve European WFM

Business Agility Limited, the UK’s leading systems integrator, today announced an agreement with Teleopti to develop and build a portfolio of feature-rich add-ons that will enhance Teleopti’s award winning solutions for advanced workforce management with a range of aftermarket application modules, including integration with Microsoft Exchange Server 2007. The new partnership will also enable Teleopti to benefit from the variety of Agile integration, consulting and development services from Business Agility.

Teleopti provides superior-quality workforce management solutions for contact centres. The Teleopti WFM solution enables contact centres to immediately create accurate forecasts, attain optimal utilisation of the contact centre’s resources and also gain better balance in staffing. In addition, scheduling within the system is optimised automatically, enabling companies to minimise the risk of both overstaffing and understaffing, irrespective of changes in service demands, over any period of time.

Business Agility’s newly created add-ons for Teleopti WFM will provide additional functionality and seamless integration into platforms such as Microsoft Outlook, mobile SMS and Internet services.

David Påhlman, Marketing Director at Teleopti said: “Working with a partner like Business Agility makes perfect sense for Teleopti’s strategy. Our belief in solutions, flexibility and openness is reinforced by Business Agility’s superior skill in developing add-ons on our Software Developers Kit - enhancing the overall solution’s productivity and usability. We are thrilled to launch these aftermarket products together with Business Agility”.

Roy Murphy, Managing Director of Business Agility added: “Teleopti shares similar values to Business Agility’, including a desire for excellence in all that it does. I am delighted to become Teleopti’s first SDK partner, where our combined knowledge, expertise and superior products will provide an even better customer experience.”

About Business Agility

Business Agility provides specialist software development and integration consultancy services to the World’s most successful organisations. Its highly skilled consultants have the knowledge, ability and vision to ensure any project is delivered on time and to budget, using traditional and agile methodologies
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Business Agility is a Microsoft Certified Gold Partner with a wide range of Microsoft based competencies including SharePoint 2007 (MOSS), .NET Custom Development and Business Intelligence and Reporting.

Business Agility also specialises in J2EE based CRM and Contact Centre implementations.

For further information as well as details on Business Agility’s full scope of competencies, please visit www.business-agility.com or contact Anthony Harrison on                +44 (0)1462 476160