September 10, 2008

Fexco Ireland, upgrades to Teleopti WFM

Fexco, based in Kilorglin in the Republic of Ireland, provide outsourced services to a number of household names and have been using Teleopti WFM to support their operation since 2004. At the end of 2007 they chose to upgrade to V6.6 and take advantage of the power of the Performance Manager advanced reporting module. As Fexco’s business had recently expanded and was continuing to grow the ability to provide more insightful, bespoke reporting has become a necessity and Performance Manager fitted the bill to provide analysis for internal customers and reports for their customers. The project was split into two parts with an upgrade of the existing installation being completed in Q1 2008 and the Performance Manager work is under way now.